Yuliana Grisales
Edad
Summary
I am a highly motivated and results-driven administrative engineer seeking a challenging opportunity to leverage my skills and experience in a dynamic sales environment. With three years of experience in sales and customer service roles. I am adept problem solver and confident in my ability to recognize customer needs and recommend the most suitable products and services. I have a track record of achieving sales targets, providing exceptional customer service and driving positive customer experiences.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Primary Staffing
06.2018 - 07.2021
● Managing the AS400 system to process daily orders and generate and print the paperwork to the floor, so they can fulfill, pack and ship the orders correctly.
● Managing clients' requests by telephone. Like creating manual orders into client's website.
● Organizing data and creating and updating spreadsheets.
Telephone Sales Associate
Buzzer Shoes LTDA
12.2015 - 12.2017
● Take incoming calls and explain products to customers.
● Answer customer inquiries and resolve complaints.
● Identify customer needs and suggest appropiate products.
● UPsell products when appropriate.
● Provide information about warranties, product features and pricing.
● Mantain customer records and contact information.
Education
Certificate - Google Project Management Professional Certificate
Google
Coursera01.2023
Ingenieria Administrativa - Ingeniería Administrativa
Universidad Nacional De Colombia
Medellín, Colombia07.2022
Skills
- Problem solving
- Strong communication and interpersonal skills
- Ability to multi-task and work independently
- Computer literacy and data entry proficiency
- Customer Service
- MS Office
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Customer Service Representative
Primary Staffing
06.2018 - 07.2021
Telephone Sales Associate
Buzzer Shoes LTDA
12.2015 - 12.2017
Certificate - Google Project Management Professional Certificate
Google
Ingenieria Administrativa - Ingeniería Administrativa
Universidad Nacional De Colombia
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