Yuliana Griego
Denver
Summary
Professional with comprehensive experience in managing sensitive information and ensuring compliance with regulatory standards. Proven ability to work collaboratively in team to meet organizational goals and adapt to shifting priorities. Strong skills in data management, confidentiality practices, and customer service. Recognized for reliability and effectiveness in delivering results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Release of Information Specialist
Centennial Peaks Hospital
06.2023 - Current
- Reduced errors in released records by thoroughly reviewing documentation before submission.
- Streamlined workflows within the department by introducing digital tools that reduced manual tasks involved in processing requests for information release.
- Decreased turnaround time for record requests by prioritizing tasks and utilizing organizational skills.
- Promoted patient privacy rights by educating staff members on best practices for handling sensitive information appropriately during the release process.
- Maintained up-to-date knowledge on industry regulations and best practices, ensuring proper adherence within the organization.
- Handled phone calls from attorneys, insurance companies and patients.
- Developed strong relationships with external clients, enhancing collaboration on complex cases requiring comprehensive record releases.
- Handled sensitive situations with professionalism and empathy, ensuring a positive experience for patients and their families during the information release process.
- Facilitated communication between medical providers, patients, and legal teams to ensure accurate and timely release of information.
Communications Specialist
Centennial Peaks Hospital
12.2019 - 06.2023
- Delivered high-quality communications materials and tactics to create emotional connections with target audiences
- Participated in Crisis Prevention Intervention (CPI) to prevent violence or injury while assisting physicians or nurses to administer treatments
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Financial Counselor
Centennial Peaks Hospital
12.2017 - 12.2019
- Reviewed and verified financial data to determine program eligibility
- Assisted patients without healthcare coverage to find resources, services and assistance needed
- Interviewed patients and families, answering questions regarding financial process
- Advocated for patients by contacting insurance carriers and obtaining necessary benefits information
- Liaised between physician, patient and insurance carrier to verify that each party had necessary information
- Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms
- Interviewed clients to determine income, expenses, financial objectives and risk tolerance in order to develop successful financial plans
- Promoted business to increase customer base and grow revenue
- Consulted with clients to assess and meet short- and long-term financial goal
- Developed and expanded financial planning relationships with customers through loyal and dedicated service
- Cultivated a positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.
Education
High School -
Montbello High School
Montbello, CO05.2013
Skills
- Database Search and Data Entry Skills
- Gathering Information from Patients
- Verbal and Written Communication
- Organized and Detail-Oriented
- Bilingual
- Administrative and Office Support
- Communicating to Patients and Families
- Basic Life Support (BLS) Certified
- Crisis Prevention Intervention (CPI) Certified
- HIPAA compliance
- Document scanning
- Information management
Certification
- Basic Life Support Certification (BLS)
- CPR/AED Certification
- Crisis Prevention Intervention (CPI)
Languages
Spanish
Native or Bilingual
Timeline
Release of Information Specialist
Centennial Peaks Hospital
06.2023 - Current
Communications Specialist
Centennial Peaks Hospital
12.2019 - 06.2023
Financial Counselor
Centennial Peaks Hospital
12.2017 - 12.2019
- Basic Life Support Certification (BLS)
- CPR/AED Certification
- Crisis Prevention Intervention (CPI)
High School -
Montbello High School
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