Yulian Ruiz
Trilingual Agent
Medellin,CES
Summary
Curious and disciplined trilingual agent with scientific academic knowledge, excellent communication skills, critical thinking, determination toward my goals, and wanting to better myself, and improve the world every day. With a good understanding of the customer service world.
Overview
2
2
years of professional experience
1
1
Certification
4
4
Languages
Work History
Trilingual Content Moderator
Teleperformance
03.2024 - 10.2024
- Managed content moderation queue and enforced rules, moderating digital and user-generated content with high accuracy
- Analyzed and reported on content trends and user behavior to inform moderation strategies
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
Bilingual Content Moderator
Teleperformance
01.2023 - 08.2023
- Company Overview: Facebook
- Managed content moderation queue and enforced rules, moderating digital and user-generated content with high accuracy
- Analyzed and reported on content trends and user behavior to inform moderation strategies
Education
Bachiller Académico -
Instituto Suramericano Simón Bolívar
01.2019 - 06.2019
Skills
Problem Solving
Excellent communication skills
Fast Learner
Time Management
Patience and tolerance
Cultural awareness
Assertiveness
Multitasking Abilities
Self motivation
Customer service
Certification
EF SET Certificate, A 77/100 on the EF SET score scale which is equivalent to the highest grade of a C2 according to the CEFR standards that are internationally recognised and accepted.
Timeline
Trilingual Content Moderator
Teleperformance
03.2024 - 10.2024
Bilingual Content Moderator
Teleperformance
01.2023 - 08.2023
Bachiller Académico -
Instituto Suramericano Simón Bolívar
01.2019 - 06.2019