Yulian Arroyave
Digital Marketing
Envigado
Summary
Dependable back office professional with expertise in supply management, recordkeeping, and schedule coordination. Dedicated to ensuring professionals are focused and prepared for daily requirements. Proficient in producing business correspondence, detailed reports, and useful spreadsheets using diverse software programs and technical skills. Adaptable to working independently or collaboratively within teams. Thrives in high-pressure environments and consistently demonstrates a respectful, punctual, and hardworking approach.
Overview
7
7
years of professional experience
Work History
Customer Service Agent
KONECTA
06.2023 - 12.2023
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained high level of professionalism when interacting with customers, ensuring positive experiences.
- Streamlined communication processes for improved information exchange between customers and team members.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Maintained over 90% customer satisfaction during interactions.
Logistic Coordinator
Sweetie Boy Transportation
11.2022 - 03.2023
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and fast-paced environment.
- Oversaw 30+ drivers daily, ensuring on-time deliveries. Coordinated schedules, adapting to driver unavailability or unexpected events. Maintained high on-time performance for improved efficiency and customer satisfaction.
Bilingual Customer Service Agent
247.ai Colombia
04.2022 - 11.2022
- Educated clients on policies and procedures.
- Resolved caller issues quickly and thoroughly.
- Documented information quickly and properly
- Obtained client information by answering telephone calls.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Assisted product development to build exciting customer offerings, increasing repeat business.
- Answered 60 to 90 calls per day.
- Documented caller information in Zendesk.
Operator
Concuero SA
12.2016 - 06.2017
- Fed raw materials into machines.
- Efficiently read and interpreted blueprints.
- Set up machines to start production cycles and controlled machine settings.
- Finished over 700 items daily.
- Kept accurate records of defective units or products.
Education
Business Analysis - Business Analysis Foundations
Project Management Institute
Newton Square, PA, USA01.2024
Digital Marketing - Digital Marketing Foundations
LinkedIn
Sunnyvale, California, U.S.01.2023
English C2 Proficient - Foreign Languages And Literatures
EF Standard English Test (EF SET)
London11.2022
Bachiller -
Escuela Nacional
Medellín - Antioquia12.2013
Skills
- Document management
- Administrative support
- Customer relations and communications
- Technical Support
- Complaint resolution
- Spreadsheet tracking
- Deadline and scheduling management
- Exemplary work ethic
- Suggestive Selling
- Positioning Strategy
Timeline
Customer Service Agent
KONECTA
06.2023 - 12.2023
Logistic Coordinator
Sweetie Boy Transportation
11.2022 - 03.2023
Bilingual Customer Service Agent
247.ai Colombia
04.2022 - 11.2022
Operator
Concuero SA
12.2016 - 06.2017
Business Analysis - Business Analysis Foundations
Project Management Institute
Digital Marketing - Digital Marketing Foundations
LinkedIn
English C2 Proficient - Foreign Languages And Literatures
EF Standard English Test (EF SET)
Bachiller -
Escuela Nacional
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