Yulia Haileselassie
Denver
Summary
Dynamic and reliable professional with proven expertise in customer service and cash management, developed through hands-on experience in a family business. Skilled in creative problem-solving and effective time management, with a strong ability to thrive in fast-paced environments. During an internship at Harvard Square by Cogir, provided compassionate care to residents, supported daily living activities, and contributed to enhancing their quality of life. Demonstrated a commitment to excellence by fostering a supportive environment and optimizing processes to improve customer and resident satisfaction.
Overview
5
5
years of professional experience
Work History
Babysitter
Family Members
01.2020 - Current
- Communicated positively with children and guardians.
- Played games, worked on puzzles, and read books to young children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Planned fun outings and educational activities to keep children entertained.
- Provided developmentally appropriate activities for children.
- Monitored children's play activities to verify safety.
- Assisted with light housekeeping duties as well as running errands.
- Developed games and activities using arts and crafts to support learning and verbal skills.
Cashier
Family Business
02.2023 - 07.2024
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Intern
Harvard Square By Cogir
03.2023 - 05.2023
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Participated in workshops and presentations related to projects to gain knowledge.
- Explored new technologies and approaches to streamline processes.
- Provided compassionate care and assistance to residents with dementia and memory-related conditions.
- Collaborated with staff to develop individualized care plans and ensure residents' well-being.
- Facilitated activities designed to stimulate cognitive and social engagement among residents.
Education
High School Diploma -
Colorado State University
Fort Collins, CO05-2024
Skills
- Time management
- Personable nature
- Dependability
- Attention to detail
- Customer service excellence
- Cash management
- Basic math
- Conflict resolution
- Reliability
- Problem-solving
Languages
amharic
Native or Bilingual
Timeline
Intern
Harvard Square By Cogir
03.2023 - 05.2023
Cashier
Family Business
02.2023 - 07.2024
Babysitter
Family Members
01.2020 - Current
High School Diploma -
Colorado State University
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