Yudy Mendez
Florencia
Summary
Systematic Administrative Director successful at managing everyday office operations. Talented in organizational planning, interacting with clients, managing staff and supervising budget expenses. Comfortable working independently and delegating tasks to subordinates. Self-confident and personable with proven leadership skills.
Overview
13
13
years of professional experience
Work History
Administrative Director
BANCO DAVIVIENDA SA
FLORENCIA , CAQUETA
09.2012 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Established more of 30 workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Assigned tasks and directed team of 13 office clerks.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Maintained CRM database with customer updates and report generation.
- Managed daily office operations, negotiated contracts, managed vendor relations and acted as primary liaison with outside organizations.
- Maintained protocol throughout routine work days and special events.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Led, directed, managed and mentored ten administrative staff members.
AUXILIAR CONTABLE
BANCO POPULAR
FLORENCIA , CAQUETA
06.2009 - 09.2012
- Collaborated with team members to achieve target results.
- Developed and maintained courteous and effective working relationships.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Handled twenty calls per day to address customer inquiries and concerns.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Identified issues, analyzed information and provided solutions to problems.
Education
Tecnologo - Negocios Internacionales
Servicio De Aprendizaje SENA
Florencia Caqueta05.2018
Posgrado - Especialista En Gerencia De Talento Humano
Universidad De La Amazonia
Florencia Caqueta04.2015
Pregrado - ADMINSITRADOR CON ENFASIS EN FINANZAS
Universidad De La Amazonia
Florencia Caqueta 02.2008
Skills
- Administrative management
- New employee orientations
- Public speaking skills
- Document management
- Customer Relations
- Business operations knowledge
- Business administration
- Staff Management
- Documentation and control
- Policy and procedure modification
Languages
ESPAÑOL
Native language
English
Elementary
A2
Timeline
Administrative Director
BANCO DAVIVIENDA SA
09.2012 - Current
AUXILIAR CONTABLE
BANCO POPULAR
06.2009 - 09.2012
Tecnologo - Negocios Internacionales
Servicio De Aprendizaje SENA
Posgrado - Especialista En Gerencia De Talento Humano
Universidad De La Amazonia
Pregrado - ADMINSITRADOR CON ENFASIS EN FINANZAS
Universidad De La Amazonia
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