Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Timeline
Generic
Yoseph David Buitrago Gómez

Yoseph David Buitrago Gómez

Chía,CUN

Summary

I'm an experienced Customer Care Specialist, Team Leader, and Recruitment Manager specializing in sales and technical support, always working to exceed expectations and reach the maximum potential in every role, and help others do the same. I am fluent in English, Spanish, and Portuguese.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Recruitment Manager

Experts for Europe
Munich
06.2025 - Current
  • Developed recruitment strategies to attract top talent across multiple departments.
  • Conducted interviews and assessed candidates for various positions within the organization.
  • Collaborated with hiring managers to define job requirements and candidate profiles.
  • Managed applicant tracking system to streamline recruitment processes and maintain records.

Intake Case Manager

J&Y Law Firm
Los Angeles, CA
01.2025 - 06.2025
  • Conducted intake assessments for new clients to determine eligibility and needs.
  • Developed individualized service plans to address client requirements and goals.
  • Maintained accurate case records using agency database systems for compliance and reporting.
  • Mentored junior staff on case management practices and client engagement techniques.

New Client Intake Specialist

Angel Reyes & Associates
03.2024 - 01.2025
  • I was in charge of qualifying the cases we get in the Law firm through lead providers
  • In charge of signing the pertaining documents and collecting the information to proceed with the representation of clients involved in Motor Vehicle Accidents or dealing with injuries caused by Dog bites, slips, and falls, or accidents at work
  • I was among the top 3 agents with the highest class rate being the average close rate of 35%, I was able to maintain a 54% close rate

Customer Concierge Team Leader

1Solar
10.2023 - 01.2024
  • Leading a team of 10 agents
  • I was in charge of handling all types of customer needs being capable of resolving more than 30 types of concerns and issues that customers may have related to the correct use and functioning of their Solar Panels
  • During my time there I was able to improve customer satisfaction by 43% taking into account the numbers from January to July
  • During every shift I was able to answer 15 to 30 calls and create 20 new sites so customers were able to check their panels whenever they wanted by only clicking the app

Premier Support Solutions Representative Leader

Asurion
Bogotá
01.2023 - 10.2023
  • Leading a team of 15 agents
  • I was able to maintain the most important metrics above average such as NPS, NPS goal was 82 and I was able to keep that at a 94 average for my whole team, also the SP100 which is the metric related to sales, the goal was 8,5 and mine team was 10,2 showing that I'm able to highlight in every goal the company was set for my team and me as a Leader
  • I was able to handle daily 30 to 55 calls and that calls included 3 to 5 sales related to covering all the eligible electronic devices dealing with value and benefits and building rapport to get customer confidence and close a sale

Customer Service Agent

Sitel Group
01.2022 - 01.2023
  • I was able to handle 25 to 55 calls per day including sending emails and setting appointments for technicians to resolve customers' issues
  • I was able to learn about the legal terms and policies regarding payments and transactions in 23 different states
  • I was able to provide support to big companies such as McDonald's, Costco, Walmart, and almost every Gas Station in the country making me able to resolve and troubleshoot more than 50 different issues

Customer Care Specialist for Aetna Healthcare

Teleperformance
Bogotá
10.2019 - 01.2022
  • I was able to communicate with customers in the easiest way possible which medical procedures were going to be performed
  • I was able to resolve customers' concerns related to their medical coverage and help them to take advantage of all the benefits their plans were including
  • During my time there I was able to increase customer satisfaction by 25%

Education

Bachelor of Business Administration - BBA -

Brigham Young University
12.2026

Associate's degree - Project Management

BYU-Pathway Worldwide
05.2022

Certificate - Financial Indicators

Servicio Nacional de Aprendizaje (SENA)
09.2019

Bachiller -

Colegio Las Mercedes
12.2018

Skills

  • US Health Insurance Portability and Accountability Act (HIPAA)
  • Hipaa
  • Auto Insurance
  • Business Relationship Management
  • Interpersonal Skills
  • Problem Solving
  • Customer Support
  • Leadership
  • Sales Operations
  • Insurance Policies
  • Soft Skills
  • Interviewing skills
  • Management
  • Project management
  • Recruitment strategy
  • Customer service
  • Team leadership

Certification

  • EF SET C2

Languages

Spanish
First Language
English
Proficient (C2)
C2
Portuguese
Proficient (C2)
C2

Timeline

Recruitment Manager

Experts for Europe
06.2025 - Current

Intake Case Manager

J&Y Law Firm
01.2025 - 06.2025

New Client Intake Specialist

Angel Reyes & Associates
03.2024 - 01.2025

Customer Concierge Team Leader

1Solar
10.2023 - 01.2024

Premier Support Solutions Representative Leader

Asurion
01.2023 - 10.2023

Customer Service Agent

Sitel Group
01.2022 - 01.2023

Customer Care Specialist for Aetna Healthcare

Teleperformance
10.2019 - 01.2022

Bachelor of Business Administration - BBA -

Brigham Young University

Associate's degree - Project Management

BYU-Pathway Worldwide

Certificate - Financial Indicators

Servicio Nacional de Aprendizaje (SENA)

Bachiller -

Colegio Las Mercedes

Similar Profiles

CREATE PROFILE
Yoseph David Buitrago Gómez