Hi, I’m
Yoselin Ramirez Duran
Brighton
Summary
Results-driven team lead with a proven track record in enhancing workflow efficiency and customer satisfaction through strategic planning and effective training. Experienced in leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments.
Overview
3
years of professional experience
Work History
The Doughnut SocialBrighton, CO
Team Lead
08.2024 - Current
Job overview
- Led team in daily operations, ensuring efficient workflow and adherence to quality standards.
- Trained new employees on procedures, fostering a collaborative work environment.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
- Implemented process improvements that enhanced service speed and customer satisfaction.
- Collaborated with management to align team goals with overall business objectives.
Olive Garden RestaurantBrighton, CO
Server
04.2025 - 08.2025
Job overview
- Delivered exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Provided attentive and friendly table service by taking orders, delivering food, and ensuring guest satisfaction
- Handled payments accurately while maintaining efficiency during high-volume shifts
- Strengthened communication, multitasking, and teamwork skills in a fast-paced restaurant environment
Super Star CarwashBrighton, CO
Sales Associate
05.2024 - 08.2024
Job overview
- Assisted customers with product selection and inquiries, enhancing overall service quality.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with team members to streamline car wash operations, improving workflow efficiency.
- Implemented upselling techniques that increased average transaction values without compromising service quality.
Lowe'sBrighton, CO
Cashier
07.2023 - 08.2024
Job overview
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, promoting positive shopping experiences.
- Maintained accurate cash drawer balances through diligent cash handling practices.
- Ensured cleanliness and organization of checkout areas to enhance workflow.
Education
Metropolitan State University of DenverDenver, CO
Bachelor of Science from Aviation Management
05-2027
University Overview
- 3.34 GPA
Eagle Ridge AcademyBrighton
High School Diploma
05-2023
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Workflow management
- Strategic planning
- Communication
- Teamwork
- Initiative
Affiliations
College Assistance Migrant Program
Languages
Spanish
Native or Bilingual
Timeline
Server
Olive Garden Restaurant
04.2025 - 08.2025
Team Lead
The Doughnut Social
08.2024 - Current
Sales Associate
Super Star Carwash
05.2024 - 08.2024
Cashier
Lowe's
07.2023 - 08.2024
Metropolitan State University of Denver
Bachelor of Science from Aviation Management
Eagle Ridge Academy
High School Diploma