Yordano Machado
Monteria
Summary
Dynamic bilingual professional with over two years of customer service experience, specializing in document management, client communication, and report tracking. Expertise in prioritizing multiple tasks in fast-paced environments while maintaining confidentiality and delivering high-quality results. Proficient in CRM tools for customer interactions and account management, consistently achieving high satisfaction rates. Committed to continuous learning and growth in the real estate sector, equipped with foundational knowledge in market analysis and negotiation. Ready to leverage adaptability and bilingual communication skills (C1 English/Spanish) to drive team success and achieve measurable outcomes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bilingual Interpreter
Konnect Agency
06.2025 - 08.2025
- Delivered professional interpretation services in medical, legal and real-estate contexts, ensuring accurate and clear communication.
- Maintained a Quality Assurance score of 95%+ consistently over 3.5 months.
- Facilitated accurate communication between clients and service providers, ensuring understanding of complex information.
- Applied strong note-taking and active listening strategies to handle complex scenarios with precision.
Customer service agent
Teleperformance
08.2024 - 05.2025
- Managed customer inquiries, billing issues, and cancellations with a 93%–98% customer satisfaction rate.
- Assisted with account management and order processing using CRM software (Salesforce, +1 year) to track accounts, document interactions, and streamline workflows.
- Coordinated daily task lists to meet strict deadlines and performance KPIs.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Customer Support and Retention agent
INTELCIA
12.2023 - 08.2024
- Led and managed a mobile line, troubleshooting technical issues and providing comprehensive guidance to customers.
- Ensured excellent customer experience through effective communication strategies, maintaining a 80% to 85% satisfaction rate.
- Developed retention strategies to enhance customer loyalty and reduce churn rates.
- Assisted customers with inquiries, providing solutions that increased satisfaction and engagement.
- Utilized CRM systems to track interactions with customers, allowing for more personalized service in future engagements.
Education
Bachelor Degree - Foreign Languages Teaching
Universidad De Córdoba
11.2023
Skills
- C1 English fluency (verbal & written)
- Client needs assessment
- Outstanding communication skills
- Data entry (1 Notion, 2 Excel)
- Customer relationship management (CRM)
- Salesforce Management (1 Year)
- Tech-Savvy
- Cross-selling techniques
Accomplishments
- Written, and spoken C1 English level certified by EFSET English test
- Recognized for exceptional planning and organizational skills in both corporate and educational settings by Universidad de Córdoba
- Consistently maintained high-quality performance and client satisfaction rates in customer-facing roles
Certification
C1 EFSET English test certificate (63 points)
Languages
English
Timeline
Bilingual Interpreter
Konnect Agency
06.2025 - 08.2025
Customer service agent
Teleperformance
08.2024 - 05.2025
Customer Support and Retention agent
INTELCIA
12.2023 - 08.2024
Bachelor Degree - Foreign Languages Teaching
Universidad De Córdoba
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