Yonier Tovar
Legal and Administrative Assistant
Neiva,Huila
Summary
Legal and Administrative Assistant with experience in personal injury pre-litigation. Skilled in insurance claims follow-ups, lien processing (HI & WC), and legal document drafting. Strong background in customer service and QA with excellent organizational and multitasking skills.
Overview
1
1
Language
6
6
years of professional experience
Work History
Legal Assistant (Pre-Litigation)
Rob Levine Law
12.2025 - Current
- Report claims, follow up on insurance status - Draft LORs, lien and ledger requests - Handle HI & WC liens - Request police reports - Maintain case records
- Drafted legal documents and correspondence for attorney review, ensuring clarity and compliance.
- Managed case files and documentation using case management software, enhancing organization and accessibility.
- Conducted legal research to support case preparation, improving strategy formulation for clients.
Virtual Assistant
Meneses Law
07.2025 - 12.2025
- Provided legal and administrative support by organizing documentation and maintaining file systems, ensuring easy access for legal teams
- Organized and managed legal documentation to ensure compliance with regulations.
- Coordinated schedules and appointments for attorneys, optimizing time management.
- Conducted research on legal precedents to support case preparation and strategy.
Customer Service Rep & QA Analyst
Accedo Technologies
08.2024 - 06.2025
- Delivered tech support, conducted quality assurance monitoring, and implemented process improvements.
- Resolved customer inquiries through various communication channels, ensuring high satisfaction levels.
- Managed order processing and tracking, maintaining accuracy and efficiency in fulfillment operations.
- Collaborated with team members to refine service protocols, enhancing overall response times.
Spanish Customer Service Rep
RedPlus Integral
05.2022 - 07.2023
- Provided customer service by addressing inquiries and resolving issues.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders accurately using RedPlus Integral's proprietary CRM systems.
- Collaborated with team members to enhance service delivery and customer satisfaction rates.
Administrative Assistant
Calderón y Calderón Law Firm
01.2020 - 06.2021
- Managed office administration tasks
- Managed client correspondence, ensuring timely communication and follow-up on legal matters.
- Coordinated scheduling for attorneys, optimizing time management and case preparation.
- Conducted legal research, contributing to case preparation and documentation accuracy.
Education
Bachelor in Foreign Languages - Education
06-2026
Skills
Insurance Claims Follow-Up, Lien Processing (HI & WC), Legal Document Drafting, Case File Management, Customer Service, Microsoft Office
Microsoft office
File organization
Scheduling/Planning
Fast learner
Legal document preparation
Client communication
Case management
Timeline
Legal Assistant (Pre-Litigation) - Rob Levine Law
12.2025 - Current
Virtual Assistant - Meneses Law
07.2025 - 12.2025
Customer Service Rep & QA Analyst - Accedo Technologies
08.2024 - 06.2025
Spanish Customer Service Rep - RedPlus Integral
05.2022 - 07.2023
Administrative Assistant - Calderón y Calderón Law Firm
01.2020 - 06.2021
Universidad Nacional Abierta Y A Distancia - Bachelor in Foreign Languages, Education