Yonathan Gebre
Aurora
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Janitor
Ayco industrial complex
Hawassa
09.2018 - 04.2025
- Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
- Completed sweeping and vacuuming, glass cleaning and trash collecting.
- Clean windows, walls, ceilings, carpets and furniture in assigned areas.
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Empty wastebaskets and trash containers.
- Sweep, mop and vacuum floors of all areas.
Customer Service Coordinator
Mak Burger and pizza
Addis
07.2017 - 08.2018
- Coordinated customer inquiries and resolved issues efficiently.
- Managed scheduling for staff to ensure optimal coverage.
- Trained new team members on customer service protocols.
- Collaborated with kitchen staff to address special customer requests.
- Streamlined communication between front-of-house and back-of-house teams.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Analyzed customer feedback to identify areas for improvement in products and services.
Education
Bachelor of Science - Civil Engineering
AddisAbaba University Institute Technology
Addis Ababa, Ethiopia 10.2010 - 02.2016
Skills
- Customer support
- Complaint resolution
- Service delivery improvement
- Communication facilitation
- Team collaboration
- Customer relationship management
- Effective listening
- Problem solving
- Service recommendations
Languages
English
Full Professional
Amharic
Native/ Bilingual
References
References available upon request.
Timeline
Janitor
Ayco industrial complex
09.2018 - 04.2025
Customer Service Coordinator
Mak Burger and pizza
07.2017 - 08.2018
Bachelor of Science - Civil Engineering
AddisAbaba University Institute Technology
10.2010 - 02.2016