Yolwin Chirinos
Datos destacados
2
2
Languages
7
7
years of professional experience
Experiencia
IT Help Desk Leve 1
BPO Labs
2023.09 - 2026.04
- Performed basic hardware and software troubleshooting, accurately diagnosing and resolving issues with PCs, laptops, dual-monitor setups, and peripherals.
- Provided high-level remote technical support, diagnosing and resolving hardware, software, and network issues efficiently.
- Configured and deployed VPN connections, remote desktop tools, and software packages to ensure secure and seamless remote work environments.
- Proficient in enterprise platform management, including hands-on experience with ServiceNow, Salesforce, Jira, and Zendesk for ticketing, asset tracking, and workflow automation.
- Guided non-technical users step-by-step through basic hardware restarts, cable checks, display settings adjustments, and driver updates.
Technical Support Representative
ACER
Barranquilla, Atlántico
2019.01 - 2021.10
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Schedule tickets in case the issue neede to be escalated to a higher department.
- Handled desktop and laptop provisioning, ensuring proper setup, display configurations, cable management, and software readiness prior to deployment.
Formación
Google IT Help Desk - Techinal Support Level 1
Coursera
Bachelor of Science - Technology Education
Nuestra Senora Del Valle
VenezuelaEnfatiza tus habilidades clave
,,
Multitasking
Team motivation
Work planning
Idiomas
English
Spanish
Personalizado
5,4
Cronología
IT Help Desk Leve 1
BPO Labs
2023.09 - 2026.04
Technical Support Representative
ACER
2019.01 - 2021.10
Google IT Help Desk - Techinal Support Level 1
Coursera
Bachelor of Science - Technology Education
Nuestra Senora Del Valle