Yolman Esteban Cervantes Ospino

Closing and balancing cash operations during the work shift.

Preparation of daily and monthly production reports, directed to management.

Carrying out administrative tasks, invoice control and documentation.

Control of reservations and registration of guest arrivals and departures.

Verification of rates and application of hotel promotions.

Attention to claims, complaints and response to customer requests.

• Management of cash and card collection from customers, and billing.
  
  Management of guest check-in and check-out at the hotel, and documentation verification.
  
  Attention to guest requests in the reception area and by telephone.
  
  Information to guests about the hotel's features and available services.
  
  Monitoring the status and availability of hotel rooms to receive clients.
  
  Data registration and reservation management in the internal system.
  
  Providing attention
  exceptional to the guest during their stay at the hotel.

Sodexo is a provider of Quality Services, in different companies with a high volume of personnel. My functions were to Train, Inspect, Evaluate High Risk Work, be attentive so that the staff understands the safe way to carry out the activities in a way that ensures that all the staff knew and was prepared to comply with the value proposition and vision of the company to themselves to the matrices and productivity indicators. Perform the assigned work.