Yoliannys Moreno
Medellin,Colombia
Summary
Reliable Customer Service Representative with extensive track record in demanding account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs. Responsible and committed to do the best work possible. Patience and empathy are the keys to provide the best possible solution.
Overview
2
2
years of professional experience
Work History
Logistics coordinator
Hubtek/Incall S.A.S
Medellin, Colombia
2023.04 - Current
- Facilitated smooth shipping processes, preparing dispatch export documentation to customs requirements.
- Kept appropriate inventory levels by optimising availability against warehouse space.
- Liaised with customers to provide order updates and confirm delivery dates and requirements.
- Communicated with carriers, shipping lines and external haulage contractors.
- Make the bills and provide quoting to the customers when requested.
Customer service representative
Polaris Powered
Medellin, Colombia
2022.07 - 2023.04
- Communicate with patients phone calls or email to follow up on their treatments.
- Provide information regarding managements, payments and locations to the patients.
- Schedule dental appointment using Dentix Software.
- Handle customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Aid the patients to contact their respective office and assist them with their request.
English tutor
Independent
Medellin, Colombia
2022.01 - 2022.06
- Monitored students' test and assessment marks to identify areas of improvement and build confidence.
- Guided students in building strong study habits and exam preparation methods.
- Diversified lesson content and delivery methods to accommodate student learning styles.
Restaurant waiter
La 66
Bogota, Colombia
2021.08 - 2021.11
- Half time server.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Supported restaurant set-up, cleaning and preparations, readying appropriately for first customer arrivals.
- Shared product knowledge to make targeted recommendations, upsell products and boost transaction value.
- Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
Education
Bachelor of Science - Tourism And hostelry
Politecnico Mayor
Medellin 2022.01 - 2022.07
Skills
- Sales order processing
- Logistics management
- Warehouse operations
- Coordination
- Schedule development
- Systems evaluation
- Outstanding customer service
- Inventory control
- Customer loyalty building
- Complaint resolution
- Strong customer service orientation
Languages
English
Fluent
Spanish
Native
Timeline
Logistics coordinator
Hubtek/Incall S.A.S
2023.04 - Current
Customer service representative
Polaris Powered
2022.07 - 2023.04
English tutor
Independent
2022.01 - 2022.06
Bachelor of Science - Tourism And hostelry
Politecnico Mayor
2022.01 - 2022.07
Restaurant waiter
La 66
2021.08 - 2021.11
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