Resumen profesional
Datos destacados
Experiencia
Formación
Enfatiza tus habilidades clave
Información adicional
Cronología
Generic
Yohaira Andrea Tatis Fermin

Yohaira Andrea Tatis Fermin

Resumen profesional

Customer Service Specialist with over 10 years of experience in support coordination, technical support, order processing, and billing. Skilled at working with clients, suppliers, and internal teams to resolve issues quickly and accurately. Known for handling high volumes of requests with attention to detail and a strong focus on customer satisfaction.

Seeking to join an innovative organization where I can leverage my expertise, operational insight, and customer-focused mindset to drive results and continue growing professionally.

Datos destacados

10
10
years of professional experience

Experiencia

Primo Brands Account

BPO Labs
Barranquilla, Atlántico
02.2025 - Actual
  • Processed and verified purchase orders, ensuring accuracy, completeness, and compliance with company standards.
  • Coordinated with suppliers and clients to track orders, confirm product specifications, and resolve delivery discrepancies.
  • Supported billing by preparing and reviewing invoices to ensure proper documentation and compliance.
  • Managed high-volume email communications, responding to inquiries and providing timely updates to stakeholders.
  • Delivered customer support on order status, billing, and account inquiries, maintaining professional and efficient service.
  • Ensured service address and product type accuracy to guarantee timely and correct deliveries.

Associate-IT Helpdesk

Sutherland Global Services
Barranquilla, Atlántico
09.2014 - 04.2024
  • Provided first-level technical support by assisting customers with basic troubleshooting, ensuring timely resolution of service disruptions.
  • Conducted equipment diagnostics, verifying modem and related hardware functionality to maintain optimal performance.
  • Monitored digital TV services to confirm operational status and proactively address service inconsistencies.
  • Validated channel accessibility and quality, ensuring a seamless viewing experience across all subscribed services.
  • Inspected and maintained cable infrastructure, identifying and correcting connection issues to prevent future service interruptions.

Formación

Bilingual Administrative Assistant -

Centro Cultural Colombo Americano
Barranquilla, ATL

Enfatiza tus habilidades clave

  • Experience using CRM systems
  • Excellent customer service
  • Complaint management and resolution
  • Strong communication skills
  • Multitasking ability
  • Ability to work independently and as part of a team
  • Strong empathy and active listening skills
  • Adaptability and flexibility to change

Información adicional

Spanish: Native
English: Advanced

Cronología

Primo Brands Account

BPO Labs
02.2025 - Actual

Associate-IT Helpdesk

Sutherland Global Services
09.2014 - 04.2024

Bilingual Administrative Assistant -

Centro Cultural Colombo Americano

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Yohaira Andrea Tatis Fermin