Yoel Tsegai
Denver
Summary
Dynamic professional with a proven track record at Xfinity Store by Comcast, excelling in customer service and remote support. Successfully optimized workflows, enhancing incident resolution speed. Adept at fostering client relationships while coordinating impactful marketing initiatives, demonstrating strong communication and problem-solving skills. Committed to delivering exceptional support and driving brand success.
Overview
4
4
years of professional experience
Work History
Tier 2 XM Support Speciallist
Xfinity Store by Comcast
02.2023 - Current
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
Marketing Associate
Five Star Senior Living
06.2021 - 02.2023
- Coordinated successful trade shows and events, increasing brand exposure and generating new business leads.
- Supported the design process of various promotional materials including brochures, flyers, banners, and advertisements.
Education
Bachelor of Science - Computer Engineering
Metropolitan State University of Denver
Denver, CO05-2026
Associate of Arts - Computer Engineering
Community College of Denver
Denver, CO08-2021
Skills
- Customer service
- Remote support
- Support services
- Customer relationship management
Accomplishments
Apple Expert
Leadership Training
Languages
Tigrinya
Native or Bilingual
Timeline
Tier 2 XM Support Speciallist
Xfinity Store by Comcast
02.2023 - Current
Marketing Associate
Five Star Senior Living
06.2021 - 02.2023
Bachelor of Science - Computer Engineering
Metropolitan State University of Denver
Associate of Arts - Computer Engineering
Community College of Denver
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