Ylse Castillo
Lakewood
Summary
I am a dependable and motivated care giver as well as have been a restaurant team member with a proven track record in high-paced environments. Adapt at handling customer orders, food and drink preparation, and cash register operations. Known for remaining calm and efficient during peak hours, ensuring a seamless dining experience. Exceptional communicator with outstanding customer service skills, consistently achieving high customer satisfaction ratings.
Overview
9
9
years of professional experience
4043
4043
years of post-secondary education
Work History
Caregiver
Personal Home Care Plus
Littleton
10.2025 - Current
- Prepared nutritious meals according to dietary restrictions and preferences.
- Maintained a clean and safe environment for clients at home.
- Assisted with medication management and reminders for clients.
- Engaged clients in activities to promote mental stimulation and social interaction.
- Coordinated transportation for appointments and social outings as needed.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Recorded client status progress and challenges in logbooks and reports.
Server
Olive Garden Restaurant
Thornton
04.2025 - 12.2025
- Provided attentive service to guests in a fast-paced dining environment.
- Maintained cleanliness and organization of tables and dining areas.
- Assisted in menu knowledge and recommendations for customers.
- Effectively communicated and achieved team work
- Effectively multitasked
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
Server
Le Peep Cafe
Westminster
05.2023 - 04.2025
- Accurately recorded orders on cash register and point-of-sale system.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Provided exceptional service to high volume of daily customers.
- Handled guest inquiries and resolved issues promptly and professionally.
Restaurant Team Member
Chick Fill A
Arvada
06.2017 - 09.2023
- Worked in a high volume setting and worked well under pressure
- Took orders in drive thru and front counter
- Operated registers
- Completed food prep
- Collaborated with team members to ensure timely order fulfillment and quality assurance.
- Assisted in training new team members on operational procedures and customer interactions.
- Handled cash transactions accurately while ensuring secure payment processing.
- Resolved customer inquiries and concerns promptly to enhance dining experience.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Education
High School Diploma -
Pomona High School
Arvada, COPhlebotomy Technician Certificate - Phlebotomy
Red Rocks Community College
Arvada, COSkills
- Multitasking
- Working in a fast paced environment
- Reliable
- Responsible
- Customer service
- Problem solving
- Attendance
- Teamwork and collaboration
- Fast learner
- Accuracy
- Client engagement
- Team collaboration
Volunteer Experience
Adoption & Feline Care Support, Petsmart, Brighton, CO, 05/01/24, Present
Timeline
Caregiver
Personal Home Care Plus
10.2025 - Current
Server
Olive Garden Restaurant
04.2025 - 12.2025
Server
Le Peep Cafe
05.2023 - 04.2025
Restaurant Team Member
Chick Fill A
06.2017 - 09.2023
High School Diploma -
Pomona High School
Phlebotomy Technician Certificate - Phlebotomy
Red Rocks Community College