Yisha Shi
Highlands Ranch
Summary
Detail-oriented Employee Relations professional with extensive experience in workplace investigations, case management, and HR compliance. Expertise in conducting objective, policy-driven investigations while managing high-volume caseloads and collaborating with cross-functional stakeholders to address complex employee concerns. Demonstrated ability to uphold confidentiality, ensure procedural integrity, and facilitate disciplinary review processes in dynamic environments. Committed to fostering a positive workplace culture through proactive conflict resolution and strategic HR initiatives.
Overview
10
10
years of professional experience
Work History
Associate HR Business Partner
United Ground Express
06.2025 - Current
- Facilitated successful employee relations investigations through comprehensive documentation collection, detailed interview participation, and precise note-taking. Achieved effective resolution of all cases independently, contributing to a positive workplace environment.
- Acted as a key liaison to address employee inquiries regarding company policies, leave of absence, and workplace issues.
- Managed maintenance of confidential employee records, including disciplinary actions, occupational injury reports, and leave cases, to support organizational integrity.
- Collaborated with HR Business Partners and key stakeholders to manage employee relations cases and investigations, building trust while ensuring fair, consistent, and timely resolution of workplace concerns in a unionized environment.
- Coordinated support for reasonable accommodation initiatives and oversaw transitional duty assignments to enhance employee integration.
- Conducted new hire orientation to ensure smooth onboarding and contributed to HR training programs to enhance employee development.
- Monitored HR data and trends to proactively detect and manage potential employee relations issues.
HR Business Partner
Birdon America
03.2024 - 05.2025
- Conducted and supported employee relations investigations, including reviewing documentation, interviewing employees, and recommending appropriate corrective actions.
- Partnered with leadership to address performance issues, disciplinary actions, and employee exits.
- Ensured compliance with federal, state, and local employment laws, including EEO, AAP, OSHA, and audit requirements.
- Managed leave of absence programs (FMLA, ADA, CO FAMLI, STD/LTD), including tracking, documentation, and employee communication.
- Maintained accurate employee records and supported audits (I-9, DCAA, AS9100).
- Supported HR strategy initiatives, including process improvements and policy development.
- Managed unemployment claims and participated in hearings.
HR Generalist
CPI Card Group
08.2022 - 03.2024
- Facilitated employee relations by conducting thorough investigations and recommending effective resolutions.
- Oversaw case documentation and tracking processes to ensure compliance and consistency.
- Facilitated conflict resolution and disciplinary decision-making processes for management teams.
- Managed leave of absence programs and provided guidance on policies and legal compliance.
- Monitored and updated HR documentation to guarantee alignment with legal employment requirements.
- Developed and implemented employee recognition initiatives and organized company and holiday events to enhance workplace morale.
HR Assistant
Penske Logistics
11.2021 - 08.2022
- Provided support to Staffing and Associate Relations, Talent Management, and Compensation/Benefit Teams
- Processed all new hire onboarding tasks and paperwork including background checks, I9 verification, orientation and training, welcome packets, badges and timecards
- Maintained employee records, files and the HR office systems to compliance standards
- Audited and approved payroll weekly
- Provided general administrative support to general manager
Staff Assistant
American Airlines
11.2015 - 08.2021
- Assisted with onboarding new hires, managing employee transfers, and facilitating separation processes. Coordinated training sessions and scheduled appointments for badge and parking permit renewals.
- Analyzed and reported monthly station expenses, including p-card spending, landing fees, and deicing costs.
- Executed monthly audits focusing on facility cleanliness and customer experience standards.
- Addressed employee and customer complaints and managed small claims effectively. Represented station at hearings when required.
Education
Master of Science - Geographic Information Systems
Marshall University
Huntington, WV01-2013
Master of Science - Human Resources Management
Marshall University
Huntington, WV01-2011
Bachelor of Science - Business Administration
Beijing Forestry University
Beijing, China01-2009
Skills
- Employee Relations Case Management
- Workplace Investigations & Interviewing
- HR Data Analysis & Metrics
- Policy adherence and implementation
- Performance management
- Union / CBA Environment Support, Grievance Management
- Leave of Absence Administration
- HRIS & Case Systems (ADP, Workday, UKG, Navex, Convercent )
Strengths
- Effective Communication
Translate complex issues into clear, actionable guidance, enhancing understanding and engagement across diverse teams.
- Problem Solving
Proactively identify and resolve employee relations issues to strengthen team dynamics and productivity.
- Stakeholder Collaboration & Influence
Partner with HR, legal, and leadership to resolve complex ER matters, driving aligned and timely outcomes.
Timeline
Associate HR Business Partner
United Ground Express
06.2025 - Current
HR Business Partner
Birdon America
03.2024 - 05.2025
HR Generalist
CPI Card Group
08.2022 - 03.2024
HR Assistant
Penske Logistics
11.2021 - 08.2022
Staff Assistant
American Airlines
11.2015 - 08.2021
Master of Science - Geographic Information Systems
Marshall University
Master of Science - Human Resources Management
Marshall University
Bachelor of Science - Business Administration
Beijing Forestry University