Yessenia Diaz
Westminster
Summary
Customer Service expert and bilingual (Spanish-English) professional with 23 years of experience, including 13 years in leadership and management roles. Highly organized, detail-oriented, and efficient with a strong background in purchasing, accounts receivable, and administrative operations. Skilled in training, team leadership, problem-solving, and client relations. Committed to continuous learning, hard work, and driving excellence in every role.
Overview
24
24
years of professional experience
1997
1997
years of post-secondary education
Work History
Office Manager
Doxa Academy
Melbourne
11.2024 - 07.2025
- Oversee day-to-day office operations including scheduling, record-keeping, and communications.
- Manage student and staff files, ensuring compliance with school policies and regulatory standards.
- Serve as primary point of contact for parents, staff, and vendors, fostering positive relationships.
- Handle purchasing, billing, and bookkeeping tasks to support school operations.
- Managed daily office operations and maintained efficient workflow.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Resolved customer complaints or answered customers' questions.
- Managed documents by organizing, scanning, and filing records systematically.
- Entered and updated data into company databases accurately and efficiently.
Translator | Notary Public
Self-Employed Translator/Notary Public
Melbourne
05.2009 - 07.2025
- Provided document translation (Spanish-English) and certified notary services.
- Performed wedding ceremonies and offered on-call teleconference translation services.
- Specialized in USCIS document translations for Spanish-speaking immigrants.
- Translated documents in various languages for clients and legal entities.
Customer Service Expert | Receptionist | Assistant Manager
Pure Life Nail Salon & Spa
Palm Bay
09.2020 - 01.2023
- Supervised 5–15 nail technicians and managed spa operations in owner’s absence.
- Maintained appointment scheduling system, reducing client wait times.
- Trained and assisted new employees to ensure consistent service quality.
- Handled client relations, vendor communications, and supply management.
Manager
Diaz Carpet and Vinyl Inc.
Melbourne
08.2012 - 03.2017
- Supervised 7 flooring installation crews; managed projects start to finish.
- Created budgets, processed invoices, and handled employee payroll.
- Served as primary contact for clients, homebuilders, and superintendents.
- Conducted regular team meetings for up to 20 employees to ensure project alignment.
Administrative/Customer Service Representative
Florida Boy
Satellite Beach
05.2008 - 02.2009
- Managed purchasing processes using computerized order systems.
- Negotiated pricing and maintained vendor relationships.
- Provided administrative support and maintained inventory control.
Purchasing/Accounts Receivable Manager
Water Safety Products Inc.
Melbourne Beach
05.2001 - 02.2008
- Managed international accounts in Latin America and oversaw purchasing.
- Negotiated vendor contracts and maintained accurate financial records.
- Implemented software upgrades and generated monthly financial reports.
Education
Newtown High School
Elmhurst, NYSkills
- Bilingual: Spanish-English (Oral/Written, Interpreter/Translator)
- Management and Supervision (Teams of 5–20 Employees)
- Customer Service Expertise
- Data Entry type 45 wpm
- Purchasing and Accounts Receivable (A/R) Management
- Administrative Support and Office Management
- Strong Analytical and Problem-Solving Skills
- Team Building and Collaboration
- Software Proficiency: Windows Pro, Microsoft Office XP, Outlook Express, ASAP Apparel Visual & Classic, QuickBooks, PeopleSoft
- Reliable
- Punctual
- Self-Motivated
- Multi-Task Oriented
Timeline
Office Manager
Doxa Academy
11.2024 - 07.2025
Customer Service Expert | Receptionist | Assistant Manager
Pure Life Nail Salon & Spa
09.2020 - 01.2023
Manager
Diaz Carpet and Vinyl Inc.
08.2012 - 03.2017
Translator | Notary Public
Self-Employed Translator/Notary Public
05.2009 - 07.2025
Administrative/Customer Service Representative
Florida Boy
05.2008 - 02.2009
Purchasing/Accounts Receivable Manager
Water Safety Products Inc.
05.2001 - 02.2008
Newtown High School