YESICA PAOLA ACOSTA ZAFRA

I enjoy teaching and I have certain skills that have helped me to teach English to children or adults focused on a basic - intermediate level, thus improving my communication and teaching skills. Among my duties are:

• Experience in teaching English to children and adults at different levels.
• Design of interactive activities to improve comprehension and production of English.
• Use of educational technology to enrich English language learning.

• I handled correspondence and attended clients in a professional manner.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• I drafted reports and administrative documents with accuracy
  And attention to detail.

Responsible in the area of collections for a company campaign, resolving customer questions and reaching payment agreements, obtaining as a skill:

• Handling inbound and outbound calls to provide technical support to customers.
• Quick and effective problem resolution to ensure customer satisfaction.
• Collaboration with team to improve processes and achieve customer service objectives.

Assist the Pediatric Physician in their office by scheduling, confirming appointments, and performing administrative duties. Performing activities as required:

• Effective communication: Skills to convey information clearly and accurately.
• Agenda management: Efficient organization of appointments and meetings to optimize productivity.
• Customer service: Experience in resolving inquiries and providing courteous assistance.

I did my internship in my technical career as a person in charge of the area of Occupational Health and Safety management. Health and Safety at Work. Fulfilling tasks of orientation, training and management of the environment in the company. Such as:

* Coordination of inspections and audits, ensuring compliance with safety regulations.

*Training of personnel in occupational risk prevention techniques.

I did my internship in my technical career as a person in charge of the area of Occupational Health and Safety management. Health and Safety at Work. Fulfilling tasks of orientation, training and management of the environment in the company. Such as:

• Coordination of inspections and audits, ensuring compliance with safety regulations.
• Training of personnel in occupational risk prevention techniques.