Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Yesenia Cobos

Aurora

Summary

Commercial sales representative with a history of exceeding one million dollars in sales. Strong skills in customer relationship management and problem-solving. Proven ability to collaborate effectively within teams to drive results.

Overview

22
22
years of professional experience

Work History

Commercial Sales Representative

Advanced Auto Parts
Aurora
04.2012 - 08.2022

Achieved one million dollars in sales within a year.

  • Developed strong customer relationships through effective communication and product expertise.
  • Collaborated with team members to manage inventory and ensure timely restocking.
  • Provided training and support to new sales representatives on policies and products.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Conferred with management to provide feedback on operations and promotions.
  • Increased profitability by identifying customer needs and determining suitable offerings.
  • Reset store displays for special events and seasonal merchandise.

Customer Service Representative

Checker Auto Parts
Aurora
08.2000 - 04.2012
  • Assisted customers in locating automotive parts and accessories efficiently.
  • Managed inquiries via phone, email, and in-store communication channels.
  • Provided comprehensive product information to facilitate informed purchasing decisions.
  • Processed orders and handled returns with high efficiency.
  • Collaborated with team to maintain organized inventory displays.
  • Resolved customer complaints promptly, ensuring satisfactory outcomes.
  • Educated customers on proper product usage and maintenance techniques.
  • Trained new staff on company policies and customer service protocols.

Skills

  • Sales forecasting and analysis
  • Customer relationship management
  • Problem solving and conflict resolution
  • Negotiation and closing skills
  • Cold calling and cross-selling
  • Product promotion strategies
  • Time management techniques
  • Point of sale operations
  • Adaptability and flexibility
  • Order processing efficiency
  • Attention to detail
  • Product knowledge expertise
  • Decision making skills
  • Professional demeanor
  • Customer engagement strategies
  • Networking and interpersonal communication

Languages

Spanish
Professional
English
Professional

Timeline

Commercial Sales Representative

Advanced Auto Parts
04.2012 - 08.2022

Customer Service Representative

Checker Auto Parts
08.2000 - 04.2012
Yesenia Cobos