Yen Nguyen
Aurora
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Dependable Cleaners- Denver
Denver
05.2016 - 04.2020
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided accurate information about products and services to customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Assisted in stocking shelves with supplies and materials needed for dry cleaning services.
- Inspected finished items for stains, tears or other imperfections before packaging them for delivery.
- Kept records of incoming garments, outgoing deliveries, payments received and inventory levels.
- Organized the work area to ensure a safe and efficient environment was maintained at all times.
- Folded freshly pressed clothes neatly and packaged them according to customer requests.
- Maintained customer service standards by greeting and assisting customers with their orders.
- Provided customers with information about pricing, payment options and special offers available.
- Processed incoming garments, sorted them into categories and marked them for cleaning.
- Separated white clothing from colors to prevent bleeding dye.
- Attached tags to identify customer items.
- Cared for leather items by applying special cleaning and conditioning solutions.
- Greeted customers, collected items, and recorded contact information.
- Closely inspected clothes, rugs, curtains and other items to find spots or damage before cleaning.
- Received and marked articles for laundry, identifying code numbers, or names, using hand or machine markers.
- Inspected laundry for damage or stains to repair or pre-treat.
- Took payment for completed services and issued receipts with cash register or POS system.
Education
High School Diploma -
Hinkley High School
Aurora, CO05-2012
Skills
- Customer service
- Product knowledge
- Point of sale systems
- Inventory management
- Customer relationship management
- Communication skills
- Problem solving
- Work organization
Languages
Vietnamese
Professional
Timeline
Customer Service Representative
Dependable Cleaners- Denver
05.2016 - 04.2020
High School Diploma -
Hinkley High School