Yeison Gutiérrez Cruz
English Teacher
Facatativá
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Diligent customer representative skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
7
7
years of professional experience
Work History
English Teacher
Colegio Simón Bolívar
02.2017 - 11.2017
- Graded and evaluated student assignments, papers, and course work.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Incorporated multiple types of teaching strategies into classroom.
English Teacher
Colegio liceo Campestre Facatativá
02.2019 - 11.2019
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
- Supported student skill development in alignment with personal and academic goals.
English Teacher
Editorial Really English SAS Facatativá
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Implemented project-based learning activities that encouraged collaboration, critical thinking, and problem-solving skills among students.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Coordinated activities to encourage interest in reading.
Agente Bilingüe
Teleperformance
01.2020 - 10.2022
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Supported company growth by consistently meeting or exceeding performance metrics for call handling, first contact resolution, and customer satisfaction.
Agente Bilingue
Foundever
10.2022 - 07.2024
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
Education
Bachelor's Degree In Basic Education With Emphasis - Humanities
Universidad Distrital Francisco José De Caldas
Bogotá, Colombia12.2024
International Trade Technician -
Servicio Nacional De Aprendizaje
Facatativá, Colombia11.2012
Academic Bachelor -
Colegio Mundo Joven
Facatativá, Colombia12.2011
Skills
Empathy
Cedula
1.073.168.123
Personal Information
Marital Status: Casado
Timeline
Agente Bilingue
Foundever
10.2022 - 07.2024
Agente Bilingüe
Teleperformance
01.2020 - 10.2022
English Teacher
Colegio liceo Campestre Facatativá
02.2019 - 11.2019
English Teacher
Colegio Simón Bolívar
02.2017 - 11.2017
English Teacher
Editorial Really English SAS Facatativá
Bachelor's Degree In Basic Education With Emphasis - Humanities
Universidad Distrital Francisco José De Caldas
International Trade Technician -
Servicio Nacional De Aprendizaje
Academic Bachelor -
Colegio Mundo Joven
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