Yeeleng Lor
Westminster
Summary
Dynamic IT professional with a proven track record at City of Westminster, enhancing customer satisfaction and resolving technical issues. Expert in network troubleshooting and remote support, coupled with exceptional problem-solving abilities and customer service expertise. Demonstrated success in fostering continuous learning and leveraging teamwork for helpdesk efficiency. Achieved significant improvements in helpdesk operations without relying on numerical percentages.
IT professional with extensive expertise in providing technical support and troubleshooting. Proven ability to resolve complex issues swiftly and ensure smooth operations. Valued team member known for collaboration and adaptability, equipped with strong problem-solving and communication skills.
Professional with strong background in technical support and customer service. Skilled in troubleshooting, problem-solving, and providing timely solutions. Known for collaborative approach and adapting to changing needs. Consistently delivers results, ensuring seamless IT operations and user satisfaction.
Hardworking and passionate job seeker with strong organizational skills eager to secure IT Supervisor position. Ready to help team achieve company goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
13
13
years of professional experience
Work History
IT TSS Helpdesk
City of Westminster
12.2022 - Current
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Conducted training sessions for new helpdesk staff, fostering a culture of continuous learning and professional growth.
- Stayed current on industry best practices through regular professional development activities, incorporating new strategies into day-to-day operations as needed.
- Assisted users in troubleshooting software and hardware problems, resulting in minimal disruption to daily tasks.
- Provided remote support for offsite employees, ensuring seamless access to company resources regardless of location.
- Actively participated in team meetings and contributed ideas for process improvements, resulting in a more efficient and effective helpdesk operation.
- Served as liaison between IT department and end-users, facilitating smooth escalation of complex issues when necessary.
- Performed thorough diagnostics on reported issues before escalating them to higher-level support teams if needed, minimizing wasted time and resources spent on simple fixes that could have been resolved sooner.
- Used ticketing systems to manage and process support actions and requests.
- Recruited, trained and supported help desk technicians and representatives.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
Funder
Wells Fargo
01.2019 - 12.2022
- Processed loan applications and monitored progress from start to finish.
- Proactively identified solutions for customers experiencing credit issues.
- Assessed loan portfolios for compliance with underwriting policies.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
Student IT
Metropolitan State University of Denver
01.2012 - 12.2014
- Collaborated with cross-functional teams to deliver high-quality IT solutions on schedule.
- Provided exceptional customer support, addressing client concerns promptly and professionally.
Education
No Degree - Information Systems
Metropolitan State University of Denver
Denver, CONo Degree - Business Administration
Metropolitan State University
High School Diploma -
Westminster High School
Westminster, CO06-2011
Skills
- Ticketing system
- Network troubleshooting
- Remote support
- Hardware support
- Helpdesk operations
- End user support
- Ticket management
- Hardware diagnostics
- End-user training
- Active directory
- Ticket tracking
- Helpdesk support coordination
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Microsoft windows and office
- Multitasking
- Team collaboration
- Network support
- Active listening
- Effective communication
- Verbal and written communication
- Remote technical support
Languages
Hmong
Native or Bilingual
Timeline
IT TSS Helpdesk
City of Westminster
12.2022 - Current
Funder
Wells Fargo
01.2019 - 12.2022
Student IT
Metropolitan State University of Denver
01.2012 - 12.2014
No Degree - Information Systems
Metropolitan State University of Denver
No Degree - Business Administration
Metropolitan State University
High School Diploma -
Westminster High School
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