Yazmin Salvidrez
Silt
Summary
Dedicated professional with strong skills in scheduling, administrative support, and customer service excellence, adept at problem-solving and managing complex billing issues. Proven ability to interact effectively with patients, families, and healthcare personnel, ensuring accurate communication and information management. Seeking to leverage bilingual fluency and medical terminology expertise in a Patient Account Representative role to support and enhance team success.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Patient Account Representative/General Clerk
Grand River Health
Rifle
09.2024 - Current
- Utilized problem-solving techniques to resolve complex billing issues quickly and efficiently.
- Developed strong communication skills to effectively interact with patients, families, and other healthcare personnel.
- Answered billing and claims questions from patients, preventing confusion and mistakes.
- Successfully managed incoming calls by providing accurate information regarding payments, balances due, and payment plans.
- Assisted in preparing bank deposits and managing daily cash flow.
- Recorded daily cash totals to maintain financial integrity.
- Performed daily deposits in accordance with bank policies and procedures.
- Adjusted patient accounts to reflect insurance payments for proper account management.
Receptionist
All Valley Women's Care
Basalt
04.2023 - 09.2024
- Greeted visitors warmly and ensured they had a positive experience.
- Welcomed visitors at front desk, providing friendly assistance. and ensured they had a positive experience.
- Resolved customer complaints and disputes to enhance satisfaction.
- Maintained accurate records of visitor requests and calls to support effective communication.
- Assisted in resolving customer complaints and disputes.
- Enforced collection policies while maintaining a high level of customer service.
- Enforced collection policies while ensuring exceptional customer service.
- Maintained medical records, ensuring accuracy and confidentiality of all information.
Teacher
Blue Lake Preschool
Carbondale
08.2022 - 04.2023
- Demonstrated ability to create engaging and interactive lesson plans for students of ages 0-4 and abilities.
- Completed training courses and professional development to enhance teaching skills.
- Identified and recommended creative resources to facilitate student understanding of complex subjects.
- Assessed student learning and delivered ongoing formative feedback to support individual growth.
Office Administrator
Nakagawa's Landscaping LLC
Basalt
11.2020 - 12.2022
- Provided administrative support to the project team throughout all phases of the project life-cycle.
- Maintained project document database, including change requests, to ensure easy access and reference.
- Executed data entry functions with accuracy and timeliness to support project documentation.
- Assisted in managing project budget by contributing to assigned sections.
Education
High School Diploma -
Roaring Fork High School
CoSkills
- Medical Terminology
- Administrative Support
- Data Entry
- Scheduling
- Project Coordination
- Cash handling
- Bank deposit management
- Customer Service Excellence
- Attention to Detail
- Bilingual fluency
- Organizational skills
- Decision Making
- Teamwork and Collaboration
Certification
Heartsaver First Aid CPR AED
References
- Marissa Kennely - Previous Manager GRH 970-989-4523
- Kristina Kump - Co worker GRH 970-366-9600 pmukanitsirk@gmail.com
Timeline
Patient Account Representative/General Clerk
Grand River Health
09.2024 - Current
Receptionist
All Valley Women's Care
04.2023 - 09.2024
Teacher
Blue Lake Preschool
08.2022 - 04.2023
Office Administrator
Nakagawa's Landscaping LLC
11.2020 - 12.2022
High School Diploma -
Roaring Fork High School