Yazmin Rodriguez
Medellin
Summary
I am a positive, sociable, organized, and responsible professional with a strong passion for continuous learning. I leverage my skills in empathy and understanding to effectively address customer inquiries. With proven experience in customer service and physical training, particularly at Concentrix and Smart Fit, I am committed to enhancing customer satisfaction and loyalty. I consistently achieve meaningful progress and resolutions with clients, collaborating seamlessly to overcome challenges and ensuring the delivery of top-quality service.
Overview
6
6
years of professional experience
Work History
Agente Call Center Semibilingue
Concentrix
02.2024 - Current
- Provide quick and effective solutions to customer issues or requests via chat and/or call, maintaining an empathetic and solution-oriented attitude towards subscriber problems.
- Ability to manage multiple tasks simultaneously, such as taking calls while providing chat support to subscribers, thus offering quick support and comprehensive service.
- Ability to work under pressure in a dynamic environment, handling multiple tasks and channels simultaneously without compromising service quality.
- Diagnosing and resolving issues following the company's established procedures while maintaining a detailed record of each interaction, ensuring accuracy and availability of information for future cases.
Customer Service Advocate
Surtirepuesto B&O
10.2023 - 12.2023
- Ensured a positive experience by addressing customer concerns with empathy and escalating significant issues to the manager when necessary.
- Communicate with customers via chat or phone to assess their experience with the services and support. Collect feedback to enhance customer loyalty by providing personalized attention.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Plant Trainer
Gimnasio Smart Fit
07.2021 - 10.2023
- Provided clear and accessible explanations of exercises, ensuring users understood the movements and benefits, while offering continuous support throughout their process.
- Resolution of doubts and inquiries, providing technical and strategic guidance to help achieve their goals.
- Assessed each individual's needs and limitations, tailoring routines to promote progress, while offering targeted support and building users' confidence in their abilities.
Personal Trainer
Smart Fit E Independiente
02.2019 - 01.2021
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Build strong connections with customers, actively listening to ensure effective understanding, and taking the initiative to anticipate their needs by offering solutions.
- Fostered a positive workout environment with upbeat energy and professional demeanor.
Education
Associate Degree in Physical Education - Technology in Physical Activity
National Learning Service (SENA)
Apartado, Colombia12-2018
High School Diploma -
Jose Celestino Mutis
Apartado, Colombia12-2014
Skills
- Persuasion skills and effective communication
- Sales training and experience
- Emotional Intelligence
- Empathetic and solution-oriented
- Attention to detail and the ability to organize information clearly
- Collaborate with colleagues to resolve doubts or issues
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Agente Call Center Semibilingue
Concentrix
02.2024 - Current
Customer Service Advocate
Surtirepuesto B&O
10.2023 - 12.2023
Plant Trainer
Gimnasio Smart Fit
07.2021 - 10.2023
Personal Trainer
Smart Fit E Independiente
02.2019 - 01.2021
Associate Degree in Physical Education - Technology in Physical Activity
National Learning Service (SENA)
High School Diploma -
Jose Celestino Mutis
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