Yazmin Ponce De Leon

• Increased online engagement through the creation of compelling content tailored to target audiences.
• Managed social media accounts on day-to-day basis to increase company recognition by creating engaging content.
• Managed multiple social media accounts, ensuring consistent branding and messaging across all platforms.
• Increased website traffic by creating and sharing engaging social media posts that directed users to relevant on-site content.

• Spanish translator • Scheduled patient appointments • Executed accurate data entry tasks to maintain up-to-date and reliable records. • Managed incoming calls efficiently to ensure prompt response and customer satisfaction. • Provided exceptional customer support by addressing inquiries and resolving issues. • Demonstrated extensive product knowledge to assist customers and enhance their purchasing experience. • Resolved customer problems effectively through active listening and targeted solutions. • Communicated clearly and professionally with clients to ensure understanding and build rapport.

• Customer service representative, Average of 130 calls daily, phone support, bill payments, spanish translations