Yazmin Patino
Denver
Summary
I’m a sophomore in college, majoring in health care management. I have a genuine passion for helping people and want to make a positive difference wherever I can. Over the last three years, I’ve worked as an office manager/bookkeeper and as a team leader in both retail and food service. These roles helped me build strong customer service skills, manage inventory, handle cash, and train new team members. I really enjoy working with others and always aim to create a supportive, efficient, and welcoming environment for both my coworkers and the people we serve. I’ve earned my CNA and BLS certificates. I am now looking for a role where I can keep building my organizational and teamwork skills in a new setting, continue to grow professionally, and make a positive impact on the team and the community.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Manager
Hobby Lobby
06.2025 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Processed monthly bank reconciliations, maintaining consistency in financial reporting.
- Supported year-end audits by preparing necessary documentation and responding to inquiries.
- Utilized accounting software to streamline bookkeeping processes and enhance efficiency.
Cashier/Stockman
Hobby Lobby
07.2022 - 06.2025
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Maintained accurate inventory records by conducting regular stock counts and reconciling discrepancies
- Efficiently unloaded incoming shipments, organized merchandise, and stocked shelves according to planograms
- Implemented a new labeling system that improved product identification and reduced stocking errors by XX%
- Collaborated with the purchasing department to ensure timely replenishment of stock items
- Maintained cleanliness and organization of the stockroom area, adhering to safety guidelines at all times
- Trained new team members on proper stocking procedures, safety protocols, and efficient use of equipment
- Greeted and welcomed guests in a professional and friendly manner, ensuring a positive first impression
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and providing accurate information
Team Leader
Chick-fil-A Restaurants
06.2021 - 06.2022
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Led a team of employees, providing guidance and support to ensure successful completion of projects
- Implemented effective communication strategies to foster collaboration and improve team productivity
Education
High school diploma -
Metropolitan State University of Denver
Denver, CO09.2025
Skills
- Enthusiasm
- Pricing
- Bilingual
- English
- Basic life support
- Retail Sales
- Communication skills
- Teamwork
- Merchandising
- Organizational Skills
- Spanish
- Time management
- Certified nursing assistant
- Customer service
- Organizational skills
- Bookkeeping
- Administrative support
Certification
- CNA February 2025 to January 2027
- BLS Certification March 2024 to March 2026
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Office Manager
Hobby Lobby
06.2025 - Current
Cashier/Stockman
Hobby Lobby
07.2022 - 06.2025
Team Leader
Chick-fil-A Restaurants
06.2021 - 06.2022
High school diploma -
Metropolitan State University of Denver
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