Yatciry M Gonzalez Sierra
Aurora
Summary
Detail-oriented production worker skilled in quality control analysis and safety procedures. Proven ability to train new employees, ensuring compliance and efficiency.
Dedicated assembly line professional with a strong focus on team collaboration and verbal communication. Successfully led efforts in quality assurance and safety training, enhancing workplace productivity and employee engagement.
Professional in customer service leadership with strong record of delivering impactful results. Skilled in team collaboration, conflict resolution, and driving customer satisfaction. Known for adaptability and reliability, ensuring seamless operations even in dynamic environments. Valued for strong communication, problem-solving abilities, and solution-focused mindset.
Experienced with team management and customer interaction. Utilizes effective communication and problem-solving skills to enhance service quality. Track record of driving team collaboration and adapting to changing customer requirements.
Overview
9
9
years of professional experience
Work History
Assembly Line Production Worker
Regal Brands
Denver, CO
08.2024 - Current
- Operated machinery to assemble products efficiently and meet production schedules.
- Inspected finished goods for quality assurance, ensuring adherence to company standards.
- Collaborated with team members to streamline assembly processes and reduce downtime.
- Trained new employees on safety protocols and operational procedures for optimal performance.
- Maintained clean work environment to comply with safety regulations and enhance productivity.
Service Leader
Chipotle
Aurora, CO
02.2021 - Current
- Led team in delivering exceptional customer service, enhancing guest satisfaction and loyalty.
- Trained and mentored new staff on operational procedures and company standards.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Developed strategic initiatives to enhance customer engagement and drive sales growth.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Greeted customers and listened closely to problems described to determine solutions.
- Reviewed associate performance to identify training needs.
- Promoted a positive work environment that encouraged open communication between team members, leading to higher levels of employee engagement.
Lowes Mercado
Assist Manager
Aurora, CO
02.2017 - 10.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
Customer Service Cashier
Lowes Mercado
Aurora, CO
02.2017 - 10.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints to enhance satisfaction.
- Maintained accurate cash drawer balances during shifts.
- Assisted in training new cashiers on operational procedures and best practices.
- Collaborated with team members to streamline checkout processes, reducing wait times.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
Associate of Science - Criminal Justice
Community College of Denver
Denver, CO05-2022
Skills
- Safety procedures
- Hand-eye coordination
- Workplace cleanliness
- Quality control analysis
- Critical thinking
- Material handling
- Team collaboration
- Verbal communication
- Attention to detail
- Problem-solving
- Exceptional communication
- Team management
- Coaching and mentoring
- Customer service excellence
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Assembly Line Production Worker
Regal Brands
08.2024 - Current
Service Leader
Chipotle
02.2021 - Current
Lowes Mercado
Assist Manager
02.2017 - 10.2022
Customer Service Cashier
Lowes Mercado
02.2017 - 10.2022
Associate of Science - Criminal Justice
Community College of Denver