Yasmeen Bell
Colorado Springs
Summary
Dynamic professional with a strong background in customer service and teamwork, honed during my tenure at the United States Navy. Proven ability to enhance operational efficiency and customer satisfaction through effective problem-solving and organizational skills. Detail-oriented and adaptable, I consistently deliver results while maintaining a positive work environment.
Overview
7
7
years of professional experience
Work History
Sales Associate
United States Navy, USN
03.2025 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Aviation Electrician's Mate
United States Navy, USN
08.2023 - 03.2025
- Assisted in training junior electricians, cultivating strong teamwork and shared knowledge within the unit.
- Increased operational readiness by maintaining and repairing avionic systems in a timely manner.
- Enhanced aircraft safety by performing thorough inspections and maintenance on electrical systems.
- Promoted adherence to safety regulations through diligent documentation of maintenance procedures and findings.
- Utilized schematics, blueprints and wiring diagrams to pinpoint and rectify discrepancies in different types of aircraft models.
- Developed proficiency in various test equipment usage, enhancing diagnostics accuracy for swift issue resolution.
- Collaborated with team members to identify and resolve complex electrical issues, improving overall performance.
- Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention, and safety at all times.
- Maintained repair logs to document all corrective and preventive aircraft maintenance.
- Obtained fuel and oil samples to check for contamination.
- Operated power tools, gauges and testing equipment to adjust, repair, and replace faulty components in aircrafts.
- Recorded maintenance actions in aircraft logbooks.
Transportation Security Officer
Department Of Homeland Security, TSA
10.2021 - 10.2022
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Performed pat-downs to look for unauthorized materials and weapons.
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
- Assisted in reducing wait times for passengers by executing swift and accurate security checks.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions
- Demonstrated adaptability and flexibility by rotating between various security functions as needed.
- Participated in regular performance evaluations aimed at improving overall efficiency within the Transportation Security Officer team.
- Supported fellow officers in managing conflicts or disruptions that arose within the transportation facility, swiftly restoring order.
Delivery Driver
Pizza Hut
08.2021 - 10.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
Delivery Driver
Uber Eats
05.2019 - 08.2021
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
Seasonal Worker
TJX Companies
10.2019 - 01.2020
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Assisted with the setup and takedown of promotional displays, contributing to an increase in overall seasonal sales.
- Assisted with seasonal merchandising efforts by rearranging shelves and creating visually appealing displays that attracted customer attention.
Usher
Ent Center For The Arts
10.2018 - 05.2019
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Maintained updated knowledge of event information to provide guests with accurate details.
- Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.
- Aided in the resolution of customer complaints or concerns, demonstrating strong problem-solving skills and empathy toward guests'' experiences.
Education
No Degree - General Studies
American Military University
Ranson, WV05-2028
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Conflict resolution
- Excellent communication
- Organizational skills
- Detail-oriented
- Excellent work ethic
- Adaptability
- Continuous improvement
- Time management abilities
Timeline
Sales Associate
United States Navy, USN
03.2025 - Current
Aviation Electrician's Mate
United States Navy, USN
08.2023 - 03.2025
Transportation Security Officer
Department Of Homeland Security, TSA
10.2021 - 10.2022
Delivery Driver
Pizza Hut
08.2021 - 10.2021
Seasonal Worker
TJX Companies
10.2019 - 01.2020
Delivery Driver
Uber Eats
05.2019 - 08.2021
Usher
Ent Center For The Arts
10.2018 - 05.2019
No Degree - General Studies
American Military University
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