Yasi Barroso
Colorado Springs
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
14
14
years of professional experience
Work History
Dispatch
Metro One Ambulance Services
01.2024 - Current
- Receiving and recording non-emergency calls
- Dispatching drivers, work crews, or emergency personnel to appropriate locations
- Monitoring routes and schedules to ensure efficiency
- Communicating with field units about traffic, obstacles, and requirements
- Maintaining logs and records of calls, activities, and dispatch information
Customer Service Specialist/ Call Center
Pikes Peak State College
01.2024 - 01.2025
- Processed, reviewed, and audited documentation and student schedules
- Assisted students with information regarding classes, scholarships, and financial aid/loans
- Managed appointments and fulfilled requests
- Maintained communication via email and calls
- Managed high-volume inbound and outbound calls
- Provided customer support and resolved inquiries efficiently
- Maintained detailed records of interactions and transactions
- Assisted customers with troubleshooting and product guidance
Sales/Repairs Coordinator
Intrepid Aerospace Inc
01.2017 - 01.2020
- Expanded repair activities and managed negotiations/resolutions
- Coordinated shipments within teams
- Administered inboxes and handled customer communications
Customer Service Representative
Advance America Cash Advance
01.2015 - 01.2017
- Assisted with MoneyGram, personal loans, and payment collections
- Recorded and documented client calls, visits, and interactions
Clerk/Appointment Settler
Sunset Home Health Services
01.2012 - 01.2014
- Updated patient logs and managed schedules
- Maintained bookkeeping, filing, and patient chart management
- Ensured HIPAA compliance
Education
Associates - General Studies,
Pikes Peak State College
12-2024
High School Diploma - undefined
Cape Coral High School
01-2014
Skills
- Proficient in Microsoft Word
- Detail-oriented with strong organizational abilities
- Adaptability and critical thinking
- Excellent work ethics
- Sales and customer service expertise
- Data entry
- Relationship building
LANGUAGES
English and Spanish: Proficient
Portuguese and American Sign Language: Basic understanding
Timeline
Dispatch
Metro One Ambulance Services
01.2024 - Current
Customer Service Specialist/ Call Center
Pikes Peak State College
01.2024 - 01.2025
Sales/Repairs Coordinator
Intrepid Aerospace Inc
01.2017 - 01.2020
Customer Service Representative
Advance America Cash Advance
01.2015 - 01.2017
Clerk/Appointment Settler
Sunset Home Health Services
01.2012 - 01.2014
High School Diploma - undefined
Cape Coral High School
Associates - General Studies,
Pikes Peak State College