Yasemin Fekadu
Aurora
Summary
Experienced with managing guest interactions and front desk operations. Utilizes effective communication to address and resolve guest concerns promptly. Strong understanding of hospitality protocols and maintaining welcoming environment.
Overview
8
8
years of professional experience
Work History
Host
Narrative Resturant
Denver, CO
03.2026 - Current
- Managed guest seating arrangements to optimize dining flow and enhance customer experience.
- Welcomed patrons with a friendly demeanor, ensuring immediate engagement and satisfaction.
- Coordinated reservations and walk-in guests efficiently, maintaining accurate waitlist records.
- Collaborated with kitchen staff to communicate guest needs and special requests effectively.
Front Desk Agent
The Jacquard Hotel
Cherry Creek, CO
08.2023 - Current
- Greeted high-end clientele with polished professionalism and warmth
- Handled guest check-ins/check-outs and complex reservations with accuracy and grace
- Provided luxury-level service tailored to each guest, including dining recommendations and concierge support
- Maintained a composed, detail-oriented front desk atmosphere during peak times
Guest Services Expert / Runner
Gaylord Rockies
Aurora, CO
05.2024 - 07.2024
- Delivered swift, refined service in a fast-paced luxury resort environment
- Frequently praised for being a fast and reliable runner, ensuring timely delivery of guest requests
- Resolved guest concerns quickly while upholding brand standards
- Ensured smooth coordination between departments to enhance guest satisfaction
Shift Manager
Fairfax Marketplace
Aurora, CO
12.2021 - 05.2023
- Oversaw daily store operations and trained new team members
- Handled cash, inventory, and vendor relationships with precision
- Supervised daily operations and ensured compliance with safety standards.
- Implemented inventory management procedures to optimize stock levels.
- Resolved customer inquiries and complaints, improving overall satisfaction rates.
Front Desk Associate
Kinetic Foot and Ankle Clinic
Aurora, CO
12.2022 - 02.2023
- Greeted patients and handled appointments with empathy and efficiency
- Maintained a calm, orderly front office experience for clients
Accessioner/Receptionist
Precision Clinical Lab
Aurora, CO
02.2021 - 10.2022
- Assisted with lab procedures while maintaining a clean, organized, and welcoming environment
- Managed phones, billing, and scheduling for high volumes of patients
Cashier / Front of House
Pizza Hut
Aurora, CO
04.2019 - 08.2019
- Balanced fast-paced food service with friendly and accurate customer interactions
Team Member
Chick-fil-A
Aurora, CO
04.2018 - 06.2018
- Delivered exceptional service with a focus on speed, courtesy, and teamwork
Education
B.S. - Computer Science
Metropolitan State University of Denver
05.2027
Skills
- Warm, upscale guest service & hospitality etiquette
- Fast learner with strong POS & table management skills
- Strong communication and de-escalation techniques
- Inventory, scheduling & multitasking expert
- Customer service
- Effective time management
- Adaptable to change
- POS software
- Telephone reception
- Reservations
- Table assignment coordination
- Problem-solving
Accomplishments
- Maintained a 4.0 GPA while balancing full-time coursework and professional responsibilities at MSU Denver.
- Earned Employee of the Month recognition at The Jacquard Hotel & Rooftop for outstanding guest satisfaction, professionalism, and dedication to excellence.
Languages
English
Native or Bilingual
Amharic
Full Professional
Interests
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- High-Intensity Interval Training
- Passionate about balancing physical health with mental and emotional wellness
- Enjoy hobbies that combine physical activity with outdoor exploration
- Hiking
- Adventure Travel
- Coding and Programming
- Baking
Timeline
Host
Narrative Resturant
03.2026 - Current
Guest Services Expert / Runner
Gaylord Rockies
05.2024 - 07.2024
Front Desk Agent
The Jacquard Hotel
08.2023 - Current
Front Desk Associate
Kinetic Foot and Ankle Clinic
12.2022 - 02.2023
Shift Manager
Fairfax Marketplace
12.2021 - 05.2023
Accessioner/Receptionist
Precision Clinical Lab
02.2021 - 10.2022
Cashier / Front of House
Pizza Hut
04.2019 - 08.2019
Team Member
Chick-fil-A
04.2018 - 06.2018
B.S. - Computer Science
Metropolitan State University of Denver