Summary
Overview
Work History
Education
Skills
LANGUAGES
Additional Information
Timeline
Generic
Yariyán Lobo Luquetta

Yariyán Lobo Luquetta

Puerto Colombia

Summary

I have extensive experience in customer service, where I have honed strong communication skills to interact effectively with customers. I excel in actively listening to customers' needs and providing empathetic and timely solutions. My ability to remain patient and composed, even in challenging situations, has allowed me to successfully resolve customer issues and ensure satisfaction. I am adept at utilizing product knowledge to offer accurate information and guidance. Throughout my career, I have demonstrated adaptability, resilience, and a positive attitude, which have contributed to building lasting relationships with customers and achieving service excellence.

Overview

7
7
years of professional experience

Work History

Technical support

Foundever
01.2023 - Current
  • Handle incidents and service requests using tracking system to ensure timely resolution of all issues.
  • Work closely with other teams, such as software development, systems management, and security information.
  • Following up with customers to ensure satisfaction and address any additional needs or concerns
  • Upholding positive and professional attitude in all interactions with customers.
  • Increased customer satisfaction, providing high-quality technical support and solutions

Teacher

Universidad del Atlántico
08.2022 - 12.2023
  • Assisted in creating safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
  • Evaluated students' understanding of course material through examinations and in-depth essay writing.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.

Customer service

NCC Nearshore
03.2021 - 03.2022
  • Assist customers with billing, rate, and payment inquiries.
  • Handle complaints or issues related to power outages.
  • Developed deep understanding of customer service principles and customer service best practices.
  • Coordinate responses to emergencies, such as extensive outages or power incidents.

Salesperson

Flekos Boutique
12.2016 - 03.2019
  • Convey information clearly and persuasively both verbally and in writing.
  • Have in-depth knowledge of products or services being sold to answer questions and provide expert advice.
  • Use customer insights to develop innovative sales strategies to increase sales.
  • Expert at identifying and addressing potential problems during sales process.
  • Stay motivated and persistent even in face of rejections or sales challenges.
  • Be flexible and able to adapt to different situations and types of clients.

Education

Bachelor's Degree in Foreign Languages

Universidad Del Atlántico
Barranquilla, Colombia
05.2024

Certificate in EMI, English-Medium Instruction - Education

Dalhousie University
Halifax
08.2022

Flight Attendant - Aviation

Alianza De Servicios Aeronáuticos A.S.A.
Barranquilla, ATL
10.2018

High School Diploma -

I.E.D. Santa Teresa De Jesús
El Banco
01.2014

Skills

  • Excellent organizational skills
  • Problem-solving skills
  • Problem-solving skills team and independent
  • Great attention to detail and responsibility
  • Ability to track and analyze critically procedures
  • Empathy towards customers' situations and concerns, demonstrating understanding and compassion
  • Ability to listen attentively to customers' concerns, understand their needs, and respond appropriately
  • Effective verbal and written communication skills for interacting with customers professionally and clearly conveying information

LANGUAGES

Spanish: Native language

English: C1

Additional Information

I bring a unique blend of skills and experiences to my professional endeavors. In my customer service experience, I have thrived in the dynamic role of handling people. Demonstrating exceptional customer service skills, I ensure satisfaction through proactive assistance and effective communication. I remain calm and adaptable during challenging situations, ensuring a good service.
In addition as a seasoned teacher, I excel in instructional design, classroom management, and effective communication, fostering engaging learning environments tailored to students' needs. My ability to assess student performance, provide constructive feedback, and integrate technology enhances student learning outcomes and academic growth.
Combining my passion for education with my proficiency in customer service, I bring a dedicated and versatile approach to my professional roles. I am committed to delivering excellence in both educational settings and service environments, leveraging my skills to create positive experiences and build meaningful connections with students and customers alike.

Timeline

Technical support

Foundever
01.2023 - Current

Teacher

Universidad del Atlántico
08.2022 - 12.2023

Customer service

NCC Nearshore
03.2021 - 03.2022

Salesperson

Flekos Boutique
12.2016 - 03.2019

Bachelor's Degree in Foreign Languages

Universidad Del Atlántico

Certificate in EMI, English-Medium Instruction - Education

Dalhousie University

Flight Attendant - Aviation

Alianza De Servicios Aeronáuticos A.S.A.

High School Diploma -

I.E.D. Santa Teresa De Jesús
Yariyán Lobo Luquetta