Yarisel Ornelas-Duran
Center
Summary
Assisted customers in resolving inquiries and issues in a fast-paced environment. Collaborated with team members to achieve shared objectives. Addressed escalated customer support concerns effectively. Good communication with clients and coworkers. Always having a positive attitude towards customer and staff.
Overview
1
1
year of professional experience
Work History
Elderly Caregiver
People Care Hs
2026.04 - Current
- Provided companionship and emotional support to enhance clients' daily experiences.
- Assisted with personal care tasks, including bathing, dressing, and grooming for comfort.
- Prepared nutritious meals catering to dietary restrictions and preferences of clients.
- Engaged clients in meaningful activities to promote mental stimulation and social interaction.
- Maintained a clean and safe environment by regularly tidying living spaces.
Restaurant Hostess
Colorado Grille
2026.03 - Current
- Greeted and welcomed guests promptly upon arrival to create a positive atmosphere.
- Managed reservations and seating arrangements using restaurant management software effectively.
- Communicated wait times clearly to guests to set accurate expectations.
- Maintained cleanliness of the host stand and dining area throughout the shift.
- Assisted in managing guest inquiries, complaints, and feedback for continuous improvement.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Customer Service Cashier
The Polished Bean
2025.01 - 2026.03
- Processed customer transactions using point-of-sale systems efficiently.
- Assisted customers with product inquiries and provided recommendations.
- Maintained clean and organized checkout area throughout the shift.
- Handled cash, credit, and digital payments accurately during transactions.
- Monitored inventory levels and restocked items as needed on the sales floor.
- Trained new cashiers on procedures and customer service best practices.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
- Complied with all health and safety regulations while performing job duties.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Assisted customers with locating merchandise within the store.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Customer Service Representative
The Polished Bean
2025.01 - 2026.03
- Assisted customers with inquiries regarding products and services.
- Resolved complaints through effective communication and problem-solving skills.
- Maintained accurate records of customer interactions in the database.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Center Virtual Academy
Center, CO12.2025
Skills
- Customer service
- Effective communication
- Problem resolution
- Sales techniques
- Time management
- Team collaboration
- Strong teamwork
- Cultural awareness
- Prioritization
- Task prioritization
- Cash handling
- Inventory management
- Cooking
- Attention to detail
- Food preparation
- Food plating and presentation
- Focused and disciplined
- Temperature control
- New hire training
- Sanitation
- Order prioritization
- Work good under pressure
- Quick Learner
Languages
Spanish
Professional
Accomplishments
- Graduating a year early
Affiliations
- Work out
- Go on walks
- Socialize
References
References available upon request.
Timeline
Elderly Caregiver
People Care Hs
2026.04 - Current
Restaurant Hostess
Colorado Grille
2026.03 - Current
Customer Service Cashier
The Polished Bean
2025.01 - 2026.03
Customer Service Representative
The Polished Bean
2025.01 - 2026.03
Center Virtual Academy