Yaret Toscano
Bennett
Summary
Phone Operator with expertise in meeting needs of customers with professionalism and courtesy. Upbeat when answering numerous calls quickly, offering important company information and transferring customers. Highly adaptable when tackling various needs of customers via phone and face-to-face.
Overview
10
10
years of professional experience
2018
2018
years of post-secondary education
Work History
Phone Operator
Customers
Aurora
07.2025 - 12.2025
- Managed high call volumes effectively, ensuring accurate information delivery and maintaining customer satisfaction levels.
- Utilized advanced phone systems to streamline operations and enhance communication efficiency across departments.
- Trained new staff on call handling protocols, improving onboarding efficiency and knowledge retention within the team.
- Resolved customer inquiries promptly, fostering positive relationships and contributing to a supportive service environment.
Makeup Artist
BeautyCounter
Bennett
12.2024 - 06.2025
- Delivered personalized makeup consultations, enhancing client satisfaction and fostering long-term customer relationships through tailored beauty solutions.
- Developed in-depth knowledge of beauty products, effectively educating clients on application techniques and product benefits to boost sales.
- Provided makeup services for weddings, proms and other special events.
- Led makeup application workshops, empowering clients with skills while increasing brand awareness and customer engagement at events.
Detailing
Details
Aurora
05.2021 - 08.2023
- I would detail cars
- Deep clean them
- Talk to customers
- Take the cars to the detailers
- Drive the cars to different shop
- Conducted thorough inspections of detailed work to guarantee adherence to specifications, resulting in increased client satisfaction.
- Created reports detailing performance metrics related to cargo deliveries.
- Prepared financial reports detailing income from sales of books.
Nursing Assistant
Older Adult
Aurora
10.2019 - 03.2022
- Provided compassionate personal care and assistance to older adults, ensuring comfort and safety during daily activities.
- Monitored and recorded vital signs, facilitating timely interventions and enhancing overall patient care quality.
- Assisted nursing staff with medical procedures, contributing to efficient care delivery and improved patient outcomes.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
Cashier Team Lead
McDonalds
Aurora
01.2016 - 09.2021
- I would talk to the customer’s
- Take orders
- Sweep and mop
- Cashier
- Multitasking taking orders and handing out the orders
- Trained and mentored new cashiers, enhancing team performance and promoting a collaborative work environment
- Answered customer questions and provided store information.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Answered phone calls to assist customers with questions and orders.
Retail Sales Associate
Retail
Aurora
06.2017 - 12.2017
- Delivered exceptional customer service by quickly addressing inquiries, resulting in enhanced customer satisfaction and loyalty.
- Maintained accurate inventory levels through regular audits and restocking efforts, ensuring product availability for customers.
- Trained and mentored new staff on sales techniques and product knowledge, fostering a knowledgeable and efficient team.
- Assisted customers with finding the right product for their needs.
- Handled customer complaints in a professional manner.
Education
Cherry Creek High School
Greenwood Village, COSkills
- Call management
- Customer satisfaction
- Staff training
- Communication skills
- Makeup consultation
- Client engagement
Languages
English
Limited
Timeline
Phone Operator
Customers
07.2025 - 12.2025
Makeup Artist
BeautyCounter
12.2024 - 06.2025
Detailing
Details
05.2021 - 08.2023
Nursing Assistant
Older Adult
10.2019 - 03.2022
Retail Sales Associate
Retail
06.2017 - 12.2017
Cashier Team Lead
McDonalds
01.2016 - 09.2021
Cherry Creek High School