Yarely Galvan Martinez
Parker
Summary
Dependable employee, serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
9
9
years of professional experience
Work History
Patient Access Specialist Senior
UCHealth University of Colorado Hospital
02.2024 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Facilitated smooth transitions between departments by coordinating appointments, referrals, and transfers for patients.
- Facilitated communication between patients and various departments and staff.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Engaged with patients to provide critical information.
- Coordinated surgical pre-operative appointments and post-operative appointments with Neurosurgery. This includes but not limited to SEEG II, DBS, RNS and VNS devices.
- Managing schedules for team of Epileptologists and their APPs. This includes working around their Epilepsy Monitoring Unit days, their CEEG days and times where they are attending Fellows and Resident's clinics.
- Coordinating with other Neurology Sub-clinics to assist patients that have dual diagnosis such as Non-Epileptic seizures and Neuropsychitric.
- Rescheduling appointments as needed.
- Addressing scheduling concerns with management.
- Weekly meetings with Epileptologists and Neurosurgery to review footage of patients in Epilepsy Monitoring Unit. We discuss and determine best surgical option for these patients.
- Coordinating with Radiology and Attendings to turn DBS, VNS, RNS devices off before MRI and to turn back on after imaging is completed.
- Requesting medical records, imaging and EEG video from hospitals and clinics, then uploading them into charts for providers to review.
Patient Care Coordinator
OnPoint Medical Group
09.2023 - 02.2024
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Worked with patients to schedule tests and procedures.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Answered incoming calls, scheduled appointments.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided excellent customer service to patients and medical staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Delivered support to medical staff in completion of patient paperwork.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Engaged with patients to provide critical information.
- Followed document protocols to safeguard confidentiality of patient records.
- Organized patient records and database to facilitate information storage and retrieval.
Dental Hygiene Assistant, Patient Coordinator, Sterilization
Utberg Family Dental
03.2022 - 06.2023
- Prepared patient for x-rays, performed full mouth and panoramic x-rays.
- Prepared procedure rooms and tray setups for hygienists and doctor before starting dental procedures.
- Reviewed patient charts upon arrival and prepared procedure room based on unique patient needs.
- Adhered to confidentiality laws established by Colorado and federal government regarding HIPAA.
- Complied with OSHA and private practice safety policies and standards.
- Monitored and updated hygiene schedules by rescheduling appointments and scheduling new appointments.
- Arranged and organized dental equipment and instrumentation according to guidelines established by ADA.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared and sterilized instruments and materials for use by dentists.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Scheduled and confirmed patient appointments.
- Prepared patient X-rays and images for review by dentist.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for impressions.
- Making impressions for crowns and to create stone models for bleach trays.
- Teaching hygiene to patients age 2 to 4. Cleaning their teeth using prophy and applying flouride.
- Verified patient insurance eligibility and benefits.
- Managed hygienist schedules with calendaring software to maintain steady patient flow.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Helped patients complete necessary medical forms and documentation.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Managed patient billing processes for timely, accurate payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
Server
Dillon Dam Brewery
03.2021 - 01.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in
Bartender, Server, Food Runner, Expo, Hostess
Vinny's Frisco Prime
10.2018 - 05.2020
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- TIPS certified to follow Colorado alcohol laws.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Built relationships with vendors to manage orders and negotiate costs.
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Promoted special wine menu for holidays to complement chef's dinner specialties.
- Organized routine and special event orders to keep adequate inventory for forecasted needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
Bartender, Cook
High Rockies Whiskey And Wine Bar
11.2019 - 04.2020
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Worked for major snowboard and ski events like Dew Tour.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Bartender, Server, Food Runner, Expo
Rio Grande Mexican Restaurant
06.2015 - 10.2019
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Upheld strict regulations for safe alcohol service and food safety.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Input orders into system at point of sale and created guest checks.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
- Greeted customers and provided outstanding customer service.
- Cultivated warm relationships with regular customers.
- Assisted with bussing tables and cleaning up spills.
- Addressed customer complaints and inquiries to verify satisfaction.
Education
None - Nursing
University of Wisconsin - Milwaukee
Milwaukee, WICNA -
Wisconsin Indianhead Technical College
New Richmond, WI08.2008
High School Diploma -
Somerset High School
Somerset, WI05.2008
Skills
- Insurance Practices
- Patient Care Coordination
- Articulate Communication
- HIPAA Compliance
- Database Coordination
- Patient Education
- Inventory Management
- Appointment Scheduling
- Filing and Recordkeeping
- Office Administration
- Payment Collection
- Organizational Standards
- Medical Data Collection
- Process Improvements
- Goal Setting
- Attention to Detail
- Relationship Building
- Medical Terminology
- Customer Service
- Medical Instrument Sterilization
- Infection Control
- Patient Safety
- Staff Training
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Specialist Senior
UCHealth University of Colorado Hospital
02.2024 - Current
Patient Care Coordinator
OnPoint Medical Group
09.2023 - 02.2024
Dental Hygiene Assistant, Patient Coordinator, Sterilization
Utberg Family Dental
03.2022 - 06.2023
Server
Dillon Dam Brewery
03.2021 - 01.2022
Bartender, Cook
High Rockies Whiskey And Wine Bar
11.2019 - 04.2020
Bartender, Server, Food Runner, Expo, Hostess
Vinny's Frisco Prime
10.2018 - 05.2020
Bartender, Server, Food Runner, Expo
Rio Grande Mexican Restaurant
06.2015 - 10.2019
None - Nursing
University of Wisconsin - Milwaukee
CNA -
Wisconsin Indianhead Technical College
High School Diploma -
Somerset High School
Similar Profiles
Joanna KleefJoanna Kleef
Surgical Coordinator - Ocular-plastics at UCHealth University Of Colorado HospitalSurgical Coordinator - Ocular-plastics at UCHealth University Of Colorado Hospital
Berta Largent CrenshawBerta Largent Crenshaw
UCH Enterprise Float Pool Registered Nurse at UCHealth University of Colorado HospitalUCH Enterprise Float Pool Registered Nurse at UCHealth University of Colorado Hospital
Albert TRabertAlbert TRabert
Insurance Verification Specialist at UCHealth University of Colorado HospitalInsurance Verification Specialist at UCHealth University of Colorado Hospital