- Enjoying the art of baking and pastry-making, experimenting with recipes
- Nutrition and healthy meal preparations
- Customer service and client relations
- Caregiving and homecare support
- Engaging in food photography and sharing culinary creations on social media
- Learning new cooking techniques and expanding my culinary skills
Yanique Jones-Johnson
Colorado Spring
Summary
Dedicated and versatile culinary, caregiving and customer service professional with over 15 years of combined experience in hospitality, food service, event planning, customer service and senior care. Skilled in meal preparations, sanitation, client companionship, and efficient in service delivery. Proven ability to manage multiple tasks effectively while maintaining high standards and quality care, alongside strong time management and multitasking abilities, ensure exceptional service and client satisfaction.
Overview
23
23
years of professional experience
Work History
Caregiver
Amanda Senior Care
05.2023 - Current
- Provided compassionate support to elderly clients, enhancing daily living activities and overall well-being.
- Assisted clients with personal hygiene, medication management, and mobility exercises to promote independence.
- Observed and reported changes in clients' health conditions to healthcare professionals for timely interventions.
- Developed individualized care plans based on client needs, ensuring tailored support and comfort.
- Maintained a safe and clean environment by adhering to sanitation protocols and safety guidelines.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Cook/Restaurant Cashier
Cheyenne Mountain Resort and The Country Club of Colorado
08.2020 - 03.2023
- Prepared and cooked a variety of high-quality dishes in fast-paced kitchen environment.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Collaborated with team members to maintain efficient service during peak hours.
- Ensured adherence to food safety and sanitation standards throughout all cooking processes.
- Assisted in menu planning, incorporating seasonal ingredients to enhance offerings.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
Customer Care Representative
Various Companies
06.2017 - 03.2023
- Resolved customer inquiries through multiple channels, ensuring prompt and effective support.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Analyzed customer feedback to identify trends, informing product improvements and service enhancements.
- Led initiatives to develop best practices in customer engagement, fostering a culture of excellence within the team.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Cook
Sandals Resort and Spa
09.2002 - 08.2007
- Prepared diverse menu items adhering to culinary standards and quality control guidelines.
- Collaborated with kitchen team to ensure timely service during peak hours.
- Monitored inventory levels, assisting in ordering supplies to maintain stock efficiency.
- Implemented food safety protocols, ensuring compliance with health regulations and standards.
- Assist in butcher shop
- Pastry
- Pantry platters
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
Commis Chef
Royal Caribbean International
08.2007 - 06.2014
- Prepared and presented high-quality dishes in various culinary styles.
- Collaborated with senior chefs to create innovative menu items.
- Maintained cleanliness and organization of kitchen workstations efficiently.
- Assisted in inventory management, ensuring proper stock levels of ingredients.
- Adhered to food safety regulations and guidelines consistently during meal preparation.
- Enhanced culinary skills by assisting in the preparation of various dishes under the guidance of experienced chefs.
- Contributed to a well-organized and efficient kitchen by maintaining clean workstations and following sanitation guidelines.
- Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
- Maintained well-organized mise en place to keep work consistent.
- Streamlined food preparation processes with proper mise en place, reducing waste and optimizing kitchen efficiency.
- Supported timely service by preparing ingredients for multiple dishes simultaneously, ensuring all components were ready for plating.
- Developed strong multitasking abilities by managing multiple cooking stations during peak hours, ensuring consistent quality output.
- Prepped daily menu items to quickly deliver upon request.
- Rotated through all prep stations to learn different techniques.
- Maintained a safe working environment by adhering to established safety protocols and promptly addressing potential hazards as they arose.
- Mastered a variety of cooking equipment, including ovens, grills, and fryers, to produce diverse menu items with consistent quality.
- Worked with chef de partie to learn storage locations of fresh ingredients for daily use by station staff.
- Assisted in training new staff members on kitchen procedures and best practices, fostering a supportive team environment.
- Gained comprehensive knowledge of various cooking techniques through hands-on experience and ongoing professional development opportunities.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Optimized kitchen workflow by organizing workstation layouts, leading to smoother service periods.
- Implemented system for tracking food temperatures throughout storage and preparation, ensuring safety.
- Enhanced kitchen efficiency by streamlining prep work routines for all daily specials.
- Set up and broke down kitchen for service.
Owner/Head of Operations
Unique Dreams Restaurant
01.2016 - 11.2018
- Developed unique menu offerings, enhancing customer experiences and driving repeat business.
- Managed daily operations, ensuring high standards in food quality and service efficiency.
- Streamlined inventory management processes, reducing waste and optimizing supply costs.
- Implemented staff training programs, improving service delivery and team performance.
- Established vendor relationships to secure quality ingredients at competitive prices.
- Analyzed customer feedback to refine dining experiences and increase satisfaction levels.
- Led marketing initiatives to promote restaurant events, boosting community engagement.
- Oversaw financial management, including budgeting and payroll, ensuring profitability and sustainability.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Education
No Degree - Cooking Skills
Royal Caribbean International
OnboardNVQJ Certificate -
Culloden Vocational Training Center
Jamaica WIBachelor of Hospitality And Tourism Management -
Heart Trust NTA
Jamaica WISkills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Patient care
- Daily living assistance
- Multitasking and organization
- Meal and menu preparation
- Food safety and temperature control
- Event planning and coordination
- Sanitation and Housekeeping
- Customer Service and communication
- Team leadership and supervision
Interests
Timeline
Caregiver
Amanda Senior Care
05.2023 - Current
Cook/Restaurant Cashier
Cheyenne Mountain Resort and The Country Club of Colorado
08.2020 - 03.2023
Customer Care Representative
Various Companies
06.2017 - 03.2023
Owner/Head of Operations
Unique Dreams Restaurant
01.2016 - 11.2018
Commis Chef
Royal Caribbean International
08.2007 - 06.2014
Cook
Sandals Resort and Spa
09.2002 - 08.2007
No Degree - Cooking Skills
Royal Caribbean International
NVQJ Certificate -
Culloden Vocational Training Center
Bachelor of Hospitality And Tourism Management -
Heart Trust NTA