YANEISY LOPEZ
Denver,CO
Summary
Dynamic leader with a proven track record at Emerald Ridge LLC, enhancing customer satisfaction by over 20% through innovative service protocols and effective team training. Expert in staff management and Microsoft Excel, adept at fostering professional environments and driving significant improvements in efficiency and quality. Excel in bilingual communication and customer relations, ensuring top-notch service delivery.
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Offering blend of leadership qualities and strong desire to learn and grow within management environment. Delivers insights into strategic planning and operational procedures, coupled with excellent communication and organizational skills. Ready to use and develop these skills in MULTI-SITE LEASING CONSULTANT role.
Overview
1
1
year of professional experience
Work History
Manager
Emerald Ridge LLC
02.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
Education
High School Diploma -
WEST HIGH SCHOOL
951 Elati St, Denver, CO 8020408.
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Coaching and mentoring
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Microsoft Excel
- Paperwork processing
- Appointment scheduling
- New hire training
- Fluent bilingualism
- SPANISH translation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
- Achieved through effectively helping with training new people who did not speak english.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager
Emerald Ridge LLC
02.2024 - Current
High School Diploma -
WEST HIGH SCHOOL
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