Yadira Dominguez Roman
Denver
Summary
Experienced shift lead with 7+ years in hospitality and food service, specializing in team leadership, financial oversight, and customer relations. Proven track record of running operations independently, resolving escalations quickly, and ensuring seamless client and guest experiences.
Overview
10
10
years of professional experience
Work History
Trainer
Cavamezze Grill
Denver, CO
11.2025 - Current
- Developed and delivered training programs for staff on food safety and customer service best practices.
- Facilitated onboarding sessions, ensuring new hires quickly adapted to operational standards.
- Collaborated with management to identify skill gaps and develop targeted training initiatives.
- Improved training materials by incorporating feedback from staff assessments and customer satisfaction surveys.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Shift Lead
Smashburger
Denver, CO
06.2017 - 09.2025
- Managed store operations and financial responsibilities during shifts, acting as the on-duty manager in the absence of upper management.
- Supervised and motivated team members, delegating tasks to ensure smooth and efficient shift performance.
- Cultivated a positive team culture focused on accountability, service quality, and operational excellence.
- Handled escalated customer concerns and implemented effective solutions to maintain guest satisfaction and brand standards.
Appointment Scheduler
Denver Health Medical Center
Denver, CO
03.2016 - 06.2017
- Coordinated appointment schedules to optimize client availability and streamline office operations.
- Managed high-volume phone calls, ensuring effective communication between clients and healthcare providers.
- Implemented scheduling software to enhance efficiency and reduce appointment conflicts.
- Developed workflow processes that improved appointment confirmation rates and reduced no-show instances.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
Education
Diploma -
Denver Center For International Studies
Denver, CO05.2014
Skills
- Bilingual: English and Spanish
- Leadership & Team Development
- Staff Supervision & Training
- Customer Experience Management
- Conflict Resolution & Problem Solving
- Operational Oversight & Workflow Coordination
- Event & Service Execution
- Cash Handling & Financial Accuracy
- Time Management & Organization
- Communication & Interpersonal Skills
- Adaptability in Fast-Paced Environments
Timeline
Trainer
Cavamezze Grill
11.2025 - Current
Shift Lead
Smashburger
06.2017 - 09.2025
Appointment Scheduler
Denver Health Medical Center
03.2016 - 06.2017
Diploma -
Denver Center For International Studies