YAA AGYEMANG
Denver
Summary
Dedicated call center representative with proven skills in complaint resolution and customer support. Committed to enhancing service quality and customer satisfaction through effective communication and teamwork.
Overview
9
9
years of professional experience
Work History
Call Center Representative
Yak Transport
Denver
01.2021 - 09.2025
- Handled customer inquiries via phone and email for transportation services.
- Collaborated with team members to improve service quality and response times.
- Utilized CRM software to track customer interactions and update records.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Documented call details to ensure effective follow-up and service continuity.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Administrative Assistant
Olameter DPG
Aurora
09.2019 - 12.2020
- Managed scheduling and calendar coordination for multiple executives.
- Assisted in preparing reports and presentations for client meetings.
- Implemented office procedures to streamline daily operations and improve productivity.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled confidential documents in an organized fashion according to established protocol.
- Greeted visitors and provided general information about the company.
- Compiled data from various sources into organized reports for review by management team.
- Directed customer inquiries to appropriate department personnel.
Business Assistant
COUNTRY Financial Remote
11.2017 - 10.2019
- Coordinated communication between clients and financial representatives effectively.
- Organized and maintained company files and records, ensuring accuracy and confidentiality.
- Organized and sorted incoming mail, placing into appropriate bins for departmental distribution.
- Provided administrative support to all departments within the company.
- Responded promptly to emails received from stakeholders both internally and externally.
- Improved customer satisfaction by promptly resolving conflicts and responding to requests.
- Performed data entry into various systems including but not limited to CRM, ERP, HRIS systems.
- Maintained customer databases and tracked client interactions.
- Responded promptly to customer inquiries via email or phone call.
Adult Care Provider
Hope Health & Wellness
Denver
06.2016 - 09.2017
- Provided daily personal care and support to clients in home environments.
- Assisted clients with mobility, ensuring safety and comfort during activities.
- Administered medications following prescribed schedules and protocols.
- Maintained clean and safe living spaces for clients through regular housekeeping tasks.
- Documented client progress and care notes in compliance with health regulations.
- Assisted in providing personal care for elderly patients, such as helping with bathing, dressing and grooming.
- Communicated effectively with healthcare professionals regarding client needs and updates.
Education
Bachelor of Science - Business Administration
University Of Ghana
Ghana06-2014
Skills
- CRM software
- Call handling
- Customer support
- Service improvemen
- Complaint resolution
- Communication coordination
- Teamwork and collaboration
- Call center operations
- Data entry
- Appointment scheduling
- Maintaining confidentiality
- Strong work ethic
- Time management skills
Timeline
Call Center Representative
Yak Transport
01.2021 - 09.2025
Administrative Assistant
Olameter DPG
09.2019 - 12.2020
Business Assistant
COUNTRY Financial Remote
11.2017 - 10.2019
Adult Care Provider
Hope Health & Wellness
06.2016 - 09.2017
Bachelor of Science - Business Administration
University Of Ghana