Xiomara Robles Medellin
Soacha
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
FOUNDEVER
06.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
Customer Service Representative
Teleperformance
03.2022 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
No Degree - International Business
POLITECNICO GRAN COLOMBIANO
Bogotá, Colombia12.2026
Bachelor of Technology - INTERNATIONAL BUSINESS
SENA
BOGOTA11.2017
High School Diploma -
INSTITUCION EDUCATIVA RICAURTE
Soacha, Colombia12.2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Live chat support
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Customer Service Representative
FOUNDEVER
06.2022 - Current
Customer Service Representative
Teleperformance
03.2022 - 06.2022
No Degree - International Business
POLITECNICO GRAN COLOMBIANO
Bachelor of Technology - INTERNATIONAL BUSINESS
SENA
High School Diploma -
INSTITUCION EDUCATIVA RICAURTE
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