Xenia Villanueva
Aurora
Summary
HR Systems and Health Information professional with hands-on experience supporting Workday HCM, employee data management, and HR service delivery within a large healthcare organization. Experienced in providing HRIS support, managing ticketing systems, validating data, generating reports, and collaborating across HR and IT departments. Strong background in customer service, compliance, and healthcare operations, with a growing foundation in Health Information Technology.
Overview
12
12
years of professional experience
Work History
HR Systems Coordinator
Denver Health
Denver, CO
03.2023 - Current
- Provide front-line HRIS support to employees by resolving Workday-related inquiries via phone and ticketing systems (Cherwell and Fresh Service).
- Review, maintain, and audit employee records, certifications, and licenses to ensure accuracy and regulatory compliance.
- Enter and manage personnel data in Workday, validating information using Lawson and supporting document management through OnBase.
- Support Time & Attendance processes using API, including extra shift code tracking and data verification.
- Collaborate with HR and IT teams to troubleshoot system issues, support workflows, and maintain data integrity.
- Participate in testing system configurations and upcoming Workday updates.
- Manage contingent worker setup through VAYA, ensuring contractors are properly onboarded and contract end dates are maintained.
- Run and analyze Workday reports, including expired certifications and active contingent worker reports.
- Contributed to the implementation of the AMN/ShiftWise project, supporting system integration and operational readiness.
- Implemented process improvements that enhanced data integrity and reduced system errors across departments.
Enrollment Specialist
Denver Health
12.2018 - 02.2023
- Delivered high-quality customer service while handling a high volume of inbound calls.
- Entered and maintained accurate client data in the State of Colorado CBMS system.
- Maintained strict compliance with HIPAA and confidentiality requirements.
- Consistently met or exceeded productivity standards of 90% or higher.
Certified Nurse Assistant
12.2017 - 11.2018
- Provided direct patient care, including vital signs monitoring and patient support.
- Communicated effectively with patients and healthcare professionals to support care delivery.
- Ensured patient and environmental safety while responding to patient needs.
- Performed clerical duties and data entry in the EPIC system while maintaining HIPAA compliance.
Front End Team Lead
Party City
09.2014 - 10.2017
- Supervised front-end operations, including inventory management, scheduling, and payroll support.
- Assisted with interviewing, onboarding, and training new employees.
- Operated cash registers and handled cash and credit transactions.
- Resolved customer concerns in alignment with company policies while consistently meeting productivity targets above 90%.
Education
Associate of Applied Science - Health Information Technology
DeVry University
Denver03-2025
Skills
- Workday HCM Administration & Support
- HRIS Customer Support & Ticketing
- Cherwell & Fresh Service
- Employee Data Management & Audits
- Time & Attendance Systems (API)
- Document Management (OnBase)
- Reporting & Data Validation
- HIPAA & Confidentiality Compliance
- Cross-Functional Collaboration
- Healthcare Operations Support
Timeline
HR Systems Coordinator
Denver Health
03.2023 - Current
Enrollment Specialist
Denver Health
12.2018 - 02.2023
Certified Nurse Assistant
12.2017 - 11.2018
Front End Team Lead
Party City
09.2014 - 10.2017
Associate of Applied Science - Health Information Technology
DeVry University