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Associate Principal Engineer

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Developed exceptional customer service and management skills in high-paced hospitality setting, seeking to transition into new field. Proven ability to handle guest interactions and team coordination efficiently and effectively. Looking to leverage these transferrable skills to contribute positively in new and dynamic environment.

Dynamic host and trainer at Famous Dave's Bar-B-Que, adept at reservation coordination and delivering exceptional customer service. Excelled in high-pressure environments, enhancing guest satisfaction through effective communication and adaptability. Collaborated with teams to optimize seating arrangements, reducing wait times by 20%. Recognized for professional appearance and detail-oriented approach.

Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.

Professional in customer success with robust experience in driving client satisfaction and retention. Skilled in relationship building, problem-solving, and delivering tailored solutions. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, effective communication, and strategic thinking.

Employee Relations Partner with 4+ years of experience supporting employee relations, investigations, performance management, and compliance within regulated and mission-driven environments. Highly skilled in complaint intake, EEO matters, documentation, conflict resolution, and advising supervisors on fair, consistent, and legally compliant employment practices. Known for sound judgment, discretion, and applying an equity, inclusion, and belonging lens to all employee relations matters. Advanced proficiency in Microsoft Excel and HR technologies, supported by Microsoft Office Certification, to analyze trends, mitigate risk, and strengthen organizational culture.

Dynamic and dependable professional with a strong background as a Family Nanny and Soccer Coach at Coerver Coaching. Skilled in relationship building and creative problem-solving, I foster positive environments that promote growth and confidence. Adept at tailoring feedback and implementing effective routines, I excel in communication, organization, and collaboration.

Controller with expertise in financial statement preparation, cash flow management, and balance sheet reconciliations. Solid understanding of Reynolds & Reynolds and CDK DMS systems.

Dynamic and results-driven professional with a strong work ethic and exceptional communication skills, honed at Pinseekers. Proven track record in boosting sales through upselling and innovative marketing strategies. Skilled in short-form video editing and audience targeting, consistently enhancing customer engagement and satisfaction. Adaptable and quick to learn, with a passion for delivering outstanding service.

Skilled in guest engagement and expertise to improve service delivery. Known for strong sales techniques and team collaboration, effectively managing multiple tasks to enhance customer experiences and drive business results.

Experienced fine dining server with a proven ability to excel in high-volume environments serving 1,000+ covers per day. Known for delivering elevated tableside service, consistently ranking top in sales through strategic upselling and strong product knowledge. Skilled in managing large sections and parties, building lasting relationships with regular guests, and communicating effectively with kitchen and front-of-house teams. Recognized for reliability, teamwork, and maintaining exceptional service standards in fast-paced settings.

Xavier Castillo

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