Xander Monks
Fort Collins
Summary
Dedicated professional with 5 years of experience in customer service and leadership, excelling in team training and guest satisfaction. Currently pursuing a Business Finance degree at Colorado State University, with plans to leverage business and financial skills in a corporate role post-graduation.
Overview
7
7
years of professional experience
Work History
Key Manager
Texas Roadhouse
08.2025 - Current
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Counted registers and cleaned and secured shop at end of shift.
- Developed professional relationships to improve retention of key customers.
Bartender
Texas Roadhouse
10.2024 - Current
- - Prepare specialty drinks and deliver excellent guest service in a high-volume environment.
- - Coordinate with kitchen and serving staff to ensure smooth operations.
Server
Texas Roadhouse
02.2023 - Current
- - Deliver personalized service, increasing customer loyalty and repeat business.
- - Manage multiple tables during peak hours, maintaining accuracy and attention to detail.
To-Go Specialist
Texas Roadhouse
04.2022 - 02.2023
- - Managed to-go orders, ensuring accuracy and quick resolution of issues, improving guest satisfaction.
Server Assistant
Texas Roadhouse
09.2021 - 04.2022
- - Assisted with table turnover and ensured cleanliness, contributing to improved guest service.
Umpire
NCSO (Northern Colorado Sports Officials)
01.2019 - 09.2021
- - Officiated youth baseball games, enforcing rules and ensuring fairness.
Education
Bachelor of Science - Business Finance
Colorado State University
05.2027
Skills
- Customer Service Excellence
- Leadership & Team Training
- Time Management
- Multitasking & Problem Solving
- Operations management
- Strategic selling
- Customer relations
- Process improvement
Affiliations
CSU Finance Club
Timeline
Key Manager
Texas Roadhouse
08.2025 - Current
Bartender
Texas Roadhouse
10.2024 - Current
Server
Texas Roadhouse
02.2023 - Current
To-Go Specialist
Texas Roadhouse
04.2022 - 02.2023
Server Assistant
Texas Roadhouse
09.2021 - 04.2022
Umpire
NCSO (Northern Colorado Sports Officials)
01.2019 - 09.2021
Bachelor of Science - Business Finance
Colorado State University
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