Wongchat Sundarapura
Denver
Summary
Customer Service Professional with strong communication skills and cross-cultural awareness. Delivered exceptional service through effective problem-solving and a positive, professional attitude. Committed to enhancing customer satisfaction and fostering inclusive interactions.
Overview
7
7
years of professional experience
Work History
Cashier
Tuk Tuk Thai Grill
Westminster
07.2019 - Current
- Manage and train 5+ cashiers on proper cash handling procedures.
- Provide customer service to 100+ customers per shift, resolving inquiries efficiently and maintaining high customer satisfaction.
- Perform opening/closing duties: count the register drawer, reconcile daily sales receipts, and prepare deposits for bank pickup.
- Process cash, check, debit, and credit card payments using a point of sale (POS) system.
Cashier Manager
Chaba Thai Kitchen
Boulder
08.2025 - 05.2026
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Implemented new procedures to improve transaction speed and service quality.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Developed strategies to increase customer satisfaction and improve operational efficiency.
Global Markets Internship
Krung Thai Bank
Bangkok
06.2025 - 07.2025
- Acquired foundational FX market mechanics, including spot pricing conventions and key market participants, to enhance daily Global Market training.
- Applied cross-bid/offer calculations to derive synthetic currency quotes and interpret spreads for multi-currency transactions.
- Analyzed forward contracts by using swap points and interest rate differentials to understand forward pricing and hedging implications.
- Studied FX options concepts (calls/puts, moneyness, basic payoff profiles) to compare hedging alternatives versus forwards.
- Assessed commodity hedging use cases to identify effective strategies for managing price risk with derivatives.
- Analyzed swap points to link funding rates with forward curves, clarifying drivers of forward premium/discount.
Education
Bachelor of Science - Business Administration, Emphasis in Finance
University of Colorado Boulder - Leeds School of Business
Boulder, CO05-2026
Skills
- Cash handling
- Cash Handling Procedures
- Customer service
- Sales and Upselling
- Problem resolution
- Conflict resolution
- Time management skills
- Multitasking
- Team leadership
Skills Additional Information Achievements
Financial modeling, Excel (pivot tables), Adobe, POS system, Bloomberg, Corporate Finance, Accounting, Financial Analysis, Investment Analysis, Portfolio Management, Global Markets, Fluent in Thai, Customer Service, Time Management, Data Analysis, Forecasting, Market Research, Sports, Music, Forecasting Currency, Stocks, Financial Planning
Leadership Community Engagement
- Thai Student Association (TSA) University of Colorado Boulder, Boulder, CO, Event Organizer, 11/23, Present, Coordinate event logistics by assigning responsibilities to 10+ team members and ensuring efficient execution., Support community service initiatives that promote teamwork, cultural awareness, and civic responsibility., Organize a guest speaker event on racism in Boulder and across the U.S., attracting 30+ attendees each time.
- Intramural Sports, Boulder, CO, Participant in two intramural sports: outdoor soccer and indoor soccer
- Golden High School, Golden, CO, Earned a varsity letter in soccer and golf, Won the 4A championship in soccer
- Community Service, Helped provide food for hospitals during COVID-19
Languages
English
Full Professional
Thai
Full Professional
Timeline
Cashier Manager
Chaba Thai Kitchen
08.2025 - 05.2026
Global Markets Internship
Krung Thai Bank
06.2025 - 07.2025
Cashier
Tuk Tuk Thai Grill
07.2019 - Current
Bachelor of Science - Business Administration, Emphasis in Finance
University of Colorado Boulder - Leeds School of Business