Wilson Herrera
International Business
Barranquilla
Summary
Dedicated and results-oriented professional with extensive experience in logistics and supply chain management, coupled with a strong background in international business. Proven track record of optimizing operations, improving efficiency, and delivering exceptional customer service. Skilled in managing end-to-end logistics processes, coordinating shipments, and ensuring timely delivery. Adept at building and maintaining client relationships, resolving issues promptly, and exceeding customer expectations. Seeking to leverage expertise in logistics, customer service, and international business to drive growth and success.
Overview
3
3
years of professional experience
Work History
Dispatcher
AV Logistics
09.2022 - Current
- Conducted regular audits of dispatcher workloads to identify areas for improved efficiency or resource allocation adjustments.
- Developed strong relationships with carriers, negotiating favorable rates and improving service reliability.
- Continuously sought opportunities for professional development, staying current with industry trends and best practices to enhance overall job performance.
- Improved communication between dispatchers and drivers through the implementation of advanced GPS tracking technology and mobile applications.
- Coordinated daily logistics operations, optimizing routes for cost-effective and efficient deliveries.
Logistics Coordinator
Lean Solutions Group
07.2022 - Current
- Conducted thorough market research to identify optimal suppliers based on price, quality, and reliability factors.
- Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
- Streamlined inventory management for reduced waste and improved cost control.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Conducted regular audits of warehouse operations to maintain quality standards and minimize errors or inefficiencies.
- Negotiated volume-based discounts with carriers, reducing overall transportation costs without sacrificing service quality or speed.
- Streamlined international shipping processes by coordinating with carriers and implementing cost-effective strategies.
Customer Service Representative
Atlantic Quantum Innovations
07.2021 - 07.2022
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of International Business Economics - Logistics Management
Universidad De La Costa
Barranquilla 05.2001 -
English C1 - English Education
Universidad Del Atlantico
Colombia - Barranquilla 05.2001 -
High School Diploma -
Centro De Educacion Basica Y Media
Barranquilla 05.2001 -
Occupational Safety And Health - Health And Wellness
Corporacion Educativa De Sistemas Avanzados
Barranquilla 05.2001 -
Skills
- Work Order Management
- Service Coordination
- Organizational Skills
- Multitasking Abilities
- Collaborative mindset
- Strong analytical skills
- Problem-solving skills
- Adaptability skills
- Communication Skills
Timeline
Dispatcher
AV Logistics
09.2022 - Current
Logistics Coordinator
Lean Solutions Group
07.2022 - Current
Customer Service Representative
Atlantic Quantum Innovations
07.2021 - 07.2022
Bachelor of International Business Economics - Logistics Management
Universidad De La Costa
05.2001 -
English C1 - English Education
Universidad Del Atlantico
05.2001 -
High School Diploma -
Centro De Educacion Basica Y Media
05.2001 -
Occupational Safety And Health - Health And Wellness
Corporacion Educativa De Sistemas Avanzados
05.2001 -
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