Wilmer Mosquera Figueroa
Bachelor's Degree In Computer Science
Bello,Colombia
Summary
Person with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Attentive Dispatcher dedicated to providing reliable support and sound organization strategies for call coordination. Well-versed in telephone and two-way radio communication for relaying quick messages, work orders and field instructions. Skilled at recording and organizing incident reports and caller requests for easy reference.
Overview
13
13
years of professional experience
13
13
years of post-secondary education
Work History
Teacher
Secretaria de Educación de Medellín
Medellín, Antioquia
02.2010 - Current
- Planned and implemented integrated lessons to meet national standards.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Enhanced student knowledge of technology by integrating various web-based applications for research and assignments.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Incorporated multiple types of teaching strategies into classroom.
- Devised and implemented strategies to create and maintain cohesive school community within virtual classroom setting.
- Graded and evaluated student assignments, papers and course work.
Dispatcher
Emtelco - Tigo-Une
Medellín, Antioquia
09.2015 - 02.2016
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
- Plan the route of the repair technicians.
- Keep track of the repairs of the technicians in the internet, television, and telephony services. In addition, review the status of the services at the end of the repair.
Education
Bachelor of Computer Teaching - Education
University of Medellin
Medellín, Colombia 07.1999 - 11.2003
No Degree - Systems Engineering
Fundación Universitaria Maria Cano
Medellín, Colombia 02.2005 - 11.2009
Specialist in Educational Informatics Administrati - Education Administration
Universidad De Santander
Bucaramanga, Colombia 03.2015 - 11.2018
Associate of Arts - Game Design
Tokio School
España - Online 03.2022 - Current
Associate of Science - FULL-STACK WEB DEVELOPMENT AND COMPUTER SCIENCE
Academlo
USA - Online 08.2022 - Current
Skills
Effective communication
Coding skills
Design process reporting
Glitch and bug resolution
Gaming design
Written Communication
Service coordination
Updating logs
Dispatching field personnel
Schedule Management
Dispatching procedures
Customer Relations
G-Suite
Critical Thinking
Active Listening
Good Telephone Etiquette
Middle school education
Lesson Planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Associate of Science - FULL-STACK WEB DEVELOPMENT AND COMPUTER SCIENCE
Academlo
08.2022 - Current
Associate of Arts - Game Design
Tokio School
03.2022 - Current
Dispatcher
Emtelco - Tigo-Une
09.2015 - 02.2016
Specialist in Educational Informatics Administrati - Education Administration
Universidad De Santander
03.2015 - 11.2018
Teacher
Secretaria de Educación de Medellín
02.2010 - Current
No Degree - Systems Engineering
Fundación Universitaria Maria Cano
02.2005 - 11.2009
Bachelor of Computer Teaching - Education
University of Medellin
07.1999 - 11.2003