Wilmer Cabrera

Billing Agent: Generating invoices, updating records, resolving billing discrepancies, and communicating with clients regarding outstanding balances and processing payments.

Billing Developmeent Agent: Identify and create new market opportunities with health care providers, generating leads, and building client relationships through calling and networking.

Scheduler Agent: manage patient appointments, provider calendars, and administrative workflows in healthcare settings. Duties include scheduling, rescheduling, and canceling appointments, verifying insurance coverage, answering patient calls, ensuring HIPAA compliance. Primary point of contact for patient check-ins and referrals.

Customer Service Agent: Mobile telephony services. Assistance with billing, sales, and technical support. Information and sales of plans, devices, accessories, insurance.

Costumer service and sales representative: Customer service, ticket sales for a transportation/travel company. Handling requests, complaints, and claims. Refunds, lost luggage, itinerary information, location of terminals and bus stops.

Customer service in the financial sector for the Oportun Campaign. Receipt, identification, analysis, and handling of documents for loan applications. Requests, complaints, and claims.

Customer Service Agent: Activation and reactivation of lines. Technical assistance for international long-distance call services. Promotions and programs. Technical support for data services, local calls, text and voice messaging, voicemail. Conflict resolution. Products and services sales.