Willow Willis
Boulder
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Sales Associate
Ragstock
06.2023 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Lead Baker
Panera Bread
07.2021 - 04.2022
- Utilized advanced baking techniques to create intricate designs that delighted customers.
- Implemented improved sanitation practices, maintaining a clean and safe workspace at all times.
- Ensured consistent quality control measures were followed throughout the baking process for excellent results every time.
- Adhered to food safety regulations while handling ingredients, ensuring top-notch hygiene standards were maintained.
- Trained new staff members on baking techniques, equipment use, and safety protocols for successful integration into the team.
- Operated and maintained bakery equipment, including ovens and mixers.
- Produced consistently high-quality baked goods for customers.
- Cleaned and maintained kitchen equipment and oven.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
Visual Merchandiser
Sas Retail
03.2021 - 05.2021
- Worked with store managers to implement new displays, promotions and store layout changes.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
General Merchandise Clerk
Target
09.2020 - 03.2021
- Pushed and stocked product in multiple departments and consistently met time targets.
- Collaborated with fellow team members to ensure smooth operation of the store during peak hours.
- Ensured customer satisfaction through ongoing attention to detail, anticipating needs and responding promptly to requests.
- Streamlined receiving process by properly unloading trucks, verifying shipment contents, and organizing merchandise in designated storage areas before moving them onto the sales floor.
- Maintained a clean and organized store environment, ensuring a positive shopping experience for customers.
Baker
Sam's Club
01.2019 - 03.2019
- Complied with health and safety codes to protect staff and customers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
Front Desk Agent
Residence Inn by Marriott- Portland Downtown
08.2018 - 01.2019
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
General Merchandise Clerk
Target
07.2017 - 08.2018
- Gained and maintained knowledge of general merchandise to accurately respond to customer questions and make suggestions about products and services.
- Coordinated efforts with other departments to maintain consistency across store layouts and promotions execution.
- Labeled, stocked and inventoried general merchandise and reviewed expiration dates to keep items properly rotated.
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
Education
Associate Of Arts - Liberal Studies
Southern Maine Community College
South Portland, ME05.2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving
- Reliable and punctual
- Attention to Detail
- Efficient
Timeline
Sales Associate
Ragstock
06.2023 - 09.2023
Lead Baker
Panera Bread
07.2021 - 04.2022
Visual Merchandiser
Sas Retail
03.2021 - 05.2021
General Merchandise Clerk
Target
09.2020 - 03.2021
Baker
Sam's Club
01.2019 - 03.2019
Front Desk Agent
Residence Inn by Marriott- Portland Downtown
08.2018 - 01.2019
General Merchandise Clerk
Target
07.2017 - 08.2018
Associate Of Arts - Liberal Studies
Southern Maine Community College
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