Willow Martinez
Erie
Summary
Experienced healthcare assistant and receptionist, proficient in clinical patient interaction, appointment scheduling, insurance authorization, and clerical tasks. Additional experience in restaurant service industry has equipped me with a strong tool set to provide excellent customer service
Overview
6
6
years of professional experience
Work History
Medical Assistant
Clarity Dermatology
Niwot
02.2024 - Current
- Facilitated patient examinations and procedures, ensuring efficient and accurate care delivery.
- Managed patient records using electronic health record systems for enhanced accessibility.
- Prepared examination rooms and sterilized instruments prior to procedures, maintaining safety standards.
- Educated patients on treatment plans and medication instructions, improving understanding of care.
- Coordinated patient appointments and follow-ups to optimize scheduling efficiency.
- Conducted basic laboratory tests and processed specimens for timely analysis.
- Administered injections, medications, and treatments per physician directives, ensuring protocol compliance.
- Maintained cleanliness of medical equipment according to established procedures.
Server & To-go Specialist
Olive Garden
Fort Collins
10.2022 - 04.2024
- Demonstrated excellent customer service skills to ensure all guests had an enjoyable dining experience
- Developed a more efficient work-flow for newly formed "To-go" service allowing for increased order volume and profit from take-outs and deliveries.
Medical Assistant
Bouldercentre for Orthopedics and Spine
Boulder
07.2022 - 10.2022
- Worked as sole clinical assistant to a busy orthopedic surgeon.
- Responsibilities included rooming patients, checking vitals, scheduling surgeries, point of contact for patients to help provide holistic orthopedic care.
Medical Receptionist
Bouldercentre for Orthopedics and Spine
Boulder
07.2020 - 07.2022
- Greeted patients, verified insurance, scheduled appointments, provided phone support at high volume orthopedic surgery practice.
- Adapted well in a team minded work environment to ensure a positive experience for patients.
- Provided clerical support to clinicians, including filing, coding, copying, and preparing documents.
Server
Beau Jo's
Longmont
01.2020 - 09.2020
- Memorized orders and accurately delivered them to customers in a timely manner in a busy, fast paced environment.
Server & Cashier
Culver's
Longmont
06.2019 - 11.2019
- Balanced high school studies with full-time employment, cultivating strong work ethic and time management skills.
- Managed customer experience from order-taking to service, emphasizing precision and efficiency.
Education
High School -
Silver Creek High School
Longmont, CO05.2021
Skills
- Medical Scheduling & Payment Collection
- Electronic health records
- Patient care
- Injection administration
- Appointment scheduling
- EMR / EHR
- Equipment sterilization
- Customer Service
- Communication Skills
- Surgery preparation
- Mohs surgery support
Timeline
Medical Assistant
Clarity Dermatology
02.2024 - Current
Server & To-go Specialist
Olive Garden
10.2022 - 04.2024
Medical Assistant
Bouldercentre for Orthopedics and Spine
07.2022 - 10.2022
Medical Receptionist
Bouldercentre for Orthopedics and Spine
07.2020 - 07.2022
Server
Beau Jo's
01.2020 - 09.2020
Server & Cashier
Culver's
06.2019 - 11.2019
High School -
Silver Creek High School
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